We’ll explain what you can claim for, how to claim, and how much you might be entitled to. But if you are ready to claim now then call our friendly client first response team or request a call back to get started.
There are a wide range of accident types while on holiday that might result in an injury for which you are entitled to compensation. Some of the most common we deal with include:
- Car accidents
- Accidents while in transit
- Slips and trips by the pool
- Accidents in and around the hotel
- Bed bugs
In each of these cases if the accident was wholly or partly the fault of someone else then we should be able to recover compensation for you for the injuries sustained and any out of pocket expenses as a result.
Car Accidents Abroad
People often hire cars while on holiday, or drive into Europe from the UK by ferry or channel tunnel. Driving conditions can be unfamiliar to many people not used to driving on the right side of the road or using left-hand drive. Road signs and road rules can often be challenging or confuse drivers.
All this means the chances of being involved in a car accident abroad can stack up.
If you’ve been injured in a car accident abroad that wasn’t your fault, maybe because someone else hit your vehicle or you were the passenger in a car that caused an accident, then you could be entitled to compensation for your injuries, medical costs, and other losses and expenses relating the to the accident.
Dealing with a car accident abroad claim can be complicated, particularly if there are language barriers to negotiate and interpretation of local laws and road rules. However, our team handle thousands of car accident claims and we successfully settle complex cases on a daily basis.
There are different laws in European countries and one of the most important is the limitation period (how long you have to make a claim) for the country in which the accident happened.
In some European countries, the limitation is just one year so it’s important to contact us and speak to our dedicated legal team right away.
What To Do If You’ve Been In A Car Accident Abroad
If you are involved in an accident on the roads, perhaps in a hire car, as a passenger, or even a pedestrian, it’s vital that you collect as much information and evidence as possible at the time. This should include:
- Details of all the parties involved, including contact information and insurance details.
- Photos of the scene of the accident, the vehicles involved, including any damage.
- Contact details of any witnesses
- Reference numbers from the police if they are called to the scene
We will handle all the legal work and liaise with lawyers in the country where the accident happened if necessary.
Our client first response team can take details of your accident and injuries and our legal managers will then assess your claim and let you know what we can recover. Get started today by giving our team a call.
Accidents While in Transit
It is not unheard of for accidents to occur while on your way to your hotel or resort. We’ve seen situations where people have had accidents while travelling to and from their holiday destination. These include accidents:
- On the plane
- On a ferry or boat
- On a cruise
- In a taxi or bus (airport transfer)
If you are involved in an accident while being transferred from the airport to your hotel and you suffer injuries as a result, then you could be entitled to compensation.
Airport transfers are usually operated by bus or minibus, but could also be by local taxi services. Some exotic locations, such as the Maldives, might involve a seaplane or powerboat transfer.
We’ve settled an unusual claim for an air passenger who was injured by a member of cabin crew who inadvertently slammed shut an overhead locker, trapping the passenger’s head and causing serious injury.
If you’ve been involved in any accident while in transit and want to know if you could claim compensation then speak to our team today.
Slips & Trips on Holiday by the Pool
Slips and trips around the swimming pool are another common cause of injury. If you or a member of your party has been injured as the result of an accident in/around your hotel, they could be eligible for compensation if the hotel or tour operator is held responsible.
Other countries may have different health and safety standards, or not be as focused on health and safety as we are in the UK. For this reason, we find instances of disrepair, inadequate accident prevention, no risk assessments, lack of maintenance, or poor design leading to people having accidents.
Accidents in the Hotel Grounds
Some people experience accidents in the grounds of a hotel where there may be walkways or paving that is uneven, or at night if areas are not properly lit. Many dangers lurk inside the hotel as well for example on stairs, in the recreational areas, or in the restaurants and bars.
If you have been injured as a result of an accident like this, we can help you by making a claim against the tour operator or hotel owner in the UK courts.
It’s also not uncommon to see injuries caused by bed bugs in foreign hotels. If you book a package holiday and are unlucky enough to stay in a hotel with bedbugs, you may have a claim for compensation. We’ve won cases for clients who have complained to their tour operator about lasting blisters and scarring from bedbug bites on holiday.
Bedbugs, or Cimexlectularius to give them their proper name, are small blood-sucking insects that make their home in and around beds. Similar to mosquitos, they are attracted to body heat and carbon dioxide, and crawl out of crevices in the bed to bite exposed skin.
Bedbug bites often cause a skin reaction, with itchy red bumps developing between one and nine days later. While they can look similar to mosquito bites, bedbug bites tend to be in a straight line whereas mosquitos bite in a random pattern.
If you suffer from bedbug bites on a package holiday, you may be protected by The Package Travel, Package Holidays and Package Tours Regulations 1992.
The Package Holiday Regulations 1992 say the Tour Operator is responsible for all the services that form part of the package sold to the customer. This means that the main parts of your holiday, including transport, accommodation and food, are covered by British legislation.
To make a claim under this law you have to show there was a lack of reasonable care and skill in the supply of your holiday. It’s worth noting that the expected standard of skill and care will be considered in relation to the reasonable standards in the country where the incident happened.
If you had a bedbug claim against your tour operator, the typical compensation payout you could expect would depend on the extent and the number of symptoms experienced. We would have to consider the length of time it took for the bites to heal and whether antibiotics or other prescription medication was required.
For a simple case of bedbug bites, you could expect to claim around £1,000 compensation. If the experience also triggered a psychological reaction such as insomnia, flashbacks, or nightmares, this would likely increase your compensation entitlement to over £1,000.
How Do I Make a Claim?
After the trauma of an accident abroad we know the last thing you want is more stress and worry when making a claim for compensation. That’s why we’ve created a simple claim process that you can get started with just one call or email to our specialist legal team.
Our advisors will guide you through the claim process and take down details of the accident and injuries and explain how long the process can take. You’ll be supported along the way by our expert team who will work on getting you the maximum amount possible in the shortest possible time.
There are more than 100,000 people using our services every year and we are ranked the number one law firm in the UK for revenue per lawyer – our reputation is formidable and you won’t get a better law firm working on your behalf.
How Much Compensation Could I Claim?
Compensation amounts for accidents and injuries abroad range from a thousand pounds to over a million – depending on the severity of the injuries sustained.
Clearly, it’s not possible to know right away how much the claim is worth but it’s one of the first things your lawyer will assess after the initial call, so that you know how much compensation you are entitled to.
Claim amounts are set by the Judicial College Guidelines and cover everybody part and injury severity. The amounts are in bands and where your particular injury sits within that band is for our team to negotiate with the other side based on the medical evidence available.
As a guide, us our calculator below to get an indication of typical compensation amounts.
Calculate how much you could claim
In addition to claiming for the injury there are a number of other things you can claim for under what’s called ‘special damages’. This can include:
- Loss of earnings
- Loss of or damage to personal possessions
- Medical treatment
- Ongoing care and rehabilitation
- Other out of pocket expenses
In more serious injuries the final compensation payout can reach into the millions because of permanent injury and the care needed to support the victim plus loss of earnings as a result.
Our legal managers personally handle the most serious injuries and will usually meet you several times over the course of the claim, regardless of where you are in the UK. You will receive regular updates from them on the claim process and interim payments to cover costs until the claim is finally settled.
How Long Does It Take?
Claims for compensation involving accidents abroad usually take longer than UK claims as the laws and processes are slightly different and the cases more complex where there are local laws and regulations or language barriers.
The main difference is that the company we will claim against have 6 months to investigate the claim and then respond on the point of liability (whether they are responsible for the accident or not). This means that these claims can take around 12 months for even the most straightforward case where the third party admits responsibility.
When the issue of liability is disputed and the case may have to go to court, this can double or even treble the amount of time it takes to settle the claim. But don’t worry, we will deal with all the complex legal work and processes and keep you updated on the progress of the claim throughout.
How Much Does It Cost?
At Bott and Co we take on even the most complex cases on a no-win no-fee basis which means there is no financial risk to you when using our legal services. Our no-win no-fee no-risk system is backed by a Conditional Fee Agreement (CFA) that means we agree to limit our costs to 25% of your compensation no matter how much work we have to do on the case.
We will also arrange for legal expense ‘After The Event’ cover (known as ATE insurance) for your case. This covers you against any adverse costs in the rare occasion we don’t win your case and means there really is no-win no-fee no-risk with Bott and Co.
There are no upfront costs and we never ask you for money. Our costs are deducted from the compensation payment and we send you a cheque after that. This means it really is in our interest to secure you the maximum possible compensation – after all, we only get paid when you get paid!
Recent Case Studies Of Successful Claims Handled by Bott and Co
Accidents on an Aeroplane Claim
Did you know there are laws to protect you against personal injury even when you’re flying high? Here at Bott and Co we have recovered compensation for lots of clients who have been injured whilst travelling on-board a plane.
We’ve helped clients with previous claims for accidents on an aircraft, including:
- Tripping when boarding/leaving the aircraft
- Injuries sustained during severe turbulence
- Burns from hot liquid spilt onto a passenger from the drinks trolley
- Injuries when an overhead locker was closed on a passenger’s head
What happened when Mr W was injured on a plane?
Mr W had his head trapped in an overhead locker whilst travelling on a plane.
After boarding the plane to fly home from holiday in Cyprus, Mr W was standing in the aisle waiting to be seated.
He was talking to a member of the cabin crew about his seating allocation when another member of crew, unseen by him, slammed the overhead locker door onto his head.
The impact from the crew member shutting the door caused Mr W injuries. As well as this, the incident made him stagger violently, causing further soft tissue damage in his neck.
What Bott and Co did for Mr W
Bott and Co took on Mr W claim. We represented him against the airline and worked to get him compensation for the injuries he suffered.
We were able to secure an admission of liability from the airline (ie they admitted the accident was their fault).
We also organised a specialist medical report to assess the nature and extent of Mr W injuries.
With this expert medical evidence, we were able to secure several thousand pounds in compensation for Mr W.
The Montréal Convention 1999 sets out the law for many aspects of travelling by air, including accidents whilst travelling on a plane.
Article 17 of the Montréal Convention lays out your rights if you suffer a personal injury on board an aircraft: It states that if a passenger is injured from an accident which happens whilst on board the plane, or whilst boarding/leaving the aircraft, the air carrier is liable for damages.
When Mr & Mrs B stayed in a hotel with bedbugs
Mr & Mrs B booked a two-week holiday to a hotel in mainland Europe holiday through a popular UK tour operator.
Just four days into their holiday the couple developed multiple bites and blisters all over their bodies.
After investigating the cause of the bites, they discovered their bed was infested with bedbugs. They also found out that the hotel management already knew about the bedbug problem.
Both Mr & Mrs B’s symptoms lasted several weeks, including discolouration of the skin where the bites and blisters had been.
What Bott and Co did for Mr & Mrs B
Mr & Mrs B got in touch with Bott and Co after they returned home.
We made a claim against the Tour Operator on behalf of the couple. We claimed for the personal injuries and associated losses caused by the hotel’s negligence, particularly the failings of the hotel’s housekeeping service – something which was an integral part of the hotel package sold to Mr & Mrs B.
Mr & Mrs B’s claims were successful. The Tour Operator settled both claims but did not admit liability. The couple were awarded compensation for the pain and suffering experienced as well as a full refund of the cost of their holiday.
Andrew heads up the Holiday Illness department using his extensive experience across a wide range of civil litigation matters.
A member of APIL and The Law Society, Andrew has a keen focus on travel related litigation including foreign claims involving food poisoning, he works hard to ensure that the right amount of compensation is recovered on a no win no fee basis for clients.