flight delay compensation service with bott and co

Flight Delay Compensation - Claim In Less Than A Minute With The UK's Most Recommended Flight Delay Claims Company

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Based on 12,352 reviews.

As the UK’s leader in flight delay claims, we’ve claimed over £78 million in compensation from the airlines, more than any other UK firm. Join the 680,000 passengers who’ve chosen Bott and Co to claim their flight delay compensation.

Just add your flight details below to find out how much compensation you could claim for your flight delay.

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Just add your flight details below and find out how much compensation you could claim.

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When Can I Claim Flight Delay Compensation?

You may be entitled to claim up to £520 per passenger in flight delay compensation if your flight arrives at least three hours later than scheduled and the delay was the airline’s responsibility and not an “extraordinary circumstance.”

You can also claim flight compensation if your flight was cancelled, you were involuntarily denied boarding, or you missed a connecting flight.

Your rights to claim compensation are protected by EU Regulation 261, a European law that has been integrated into UK Law. Your rights extend to any flight due to depart in the last six years.

Why Choose Bott and Co?

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    A History Of Success

    We have claimed over £78m in flight compensation from the airlines.

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    Expert Legal Advice

    Recognised not just within our industry but also by Martin Lewis as “pioneers” in our field.

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    On Your Side

    Completely independent, our only focus is helping you claim for what you are legally entitled to.

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    Fully Regulated

    We are members of the Solicitors Regulation Authority. Your claim is in safe hands.

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How Do I Know If My Flight Is Eligible For Flight Compensation?

EU Reg261 protects airline passengers whose flights departed from or arrived at a UK or EU airport on a UK or EU airline. You can claim for delayed flights that departed in the last six years.

Under UK law, you will be able to make a claim for EU261 compensation if your flight:

Flights Covered By EU261

Departing From Arriving To Can I Claim?
Airport inside UK/ EU Airport inside UK/EU

Yes (Claimable for any airline)

Airport inside UK/ EU Airport outside UK/EU

Yes (Claimable for any airline)

Airport outside UK/EU Airport inside UK/EU

Yes (If on an EU based airline)

Airport outside UK/EU Airport outside UK/EU


If your flight is covered, you will be able to claim flight delay compensation under the following circumstances:

  • The flight was delayed for more than three hours
  • The delay was not an “extraordinary circumstance”
  • The flight departed within the last six years.

What Our Clients Say

"I heard about Bott and Co on TV from Martin Lewis money show.

Handed everything over to them and immediately they took over. Their admin was swift and professional and we signed up. Bott and Co kept us informed along the way the claim was settled and again all communication throughout was clear, efficient and timely.

Thank you Bott and Co we could not have done it without you as had tried every other avenue."


Based on 12,352 reviews.

How Long Does A Flight Have To Be Delayed To Get Compensation?

You will be eligible to claim compensation if your flight arrives at least three hours later than originally scheduled.

Compensation is paid based on your arrival time rather than when you leave. Arrival time is clearly set out in EUReg261 when at least one of the plane doors is opened.

How Much Flight Delay Compensation Can I Claim?

The maximum amount of compensation you can claim for a delayed flight is £520 per passenger. The amount of compensation you can claim for your delay will depend on the length of your delay and the flight distance.

The level of compensation increases the longer you are delayed and the further the distance of your flight. You can claim for each passenger individually. If you were a family of four and were due £520 each, the total amount would be £2080.

The compensation amounts are fixed and unrelated to the ticket cost, the class of the fare you booked or whether you used air miles.

Our table below shows how much flight delay compensation you could claim.

EU261 Flight Delay Compensation Amounts in UK Pounds

Flight Distance Less than 3 hours 3 hours or more More than 4 hours Never arrived
All flights 1,500km or





Internal EU flights over 1,500km





Non-internal EU flights between 1,500km and 3,500km





Internal EU flights over 3,500km





How Far Back Can You Claim Flight Compensation?

In the UK, you can claim for eligible flights that departed in the last six years. In Scotland, you have five years from the departure date to start your claim.

Bott and Co. proved this time limit at the Supreme Court in 2014, representing passenger James Dawson vs. Thomson. Following several appeals, Judges ruled in agreement with Bott and Co. that consumers have six years rather than two to bring a flight claim, as Thomson argued.

Can I Claim Flight Compensation For A Cancelled Flight?

You’re legally entitled to claim compensation for a cancelled flight if the flight cancellation is the airline’s responsibility and if your flight was cancelled less than 14 days before departure and you arrived at your final destination on a replacement flight by two hours or more.

Your rights to claim compensation for cancelled flights extend further depending on your circumstances, including having the option to claim a full refund.

Recent Successful Flight Compensation Claims

Can I Claim Flight Compensation For Denied Boarding?

If you were involuntarily denied boarding your scheduled flight because the airline overbooked the flight, you have legal rights to claim compensation for denied boarding if you arrived at your final destination more than three hours later than the originally scheduled flight.

Can I Claim Flight Compensation For A Missed Connection?

Under EU Regulation 261, you can claim flight compensation if your flight delay means you missed your connecting flight and arrived at your final destination more than three hours late.

Additionally, the airline is responsible for booking you on the next available flight on any airline and providing care and assistance, including accommodation if necessary.

Your rights to claim for a missed connecting flight due to a delay under EU261 are limited to passengers who have their flights booked on a single ticket.

Flight Delay Compensation – What Are Extraordinary Circumstances?

Circumstances classed as extraordinary in EU261 are instances where events outside the airline’s responsibility cause the delay.

The term “extraordinary circumstances” may apply to events where the delay was caused by something unexpected and not easily anticipated by the airline.

Examples Of Extraordinary Circumstances

Situations when you wouldn’t be able to claim flight compensation due to extraordinary circumstances:

  • Extreme and unexpected weather conditions
  • Industrial action, including strikes unrelated to the airline, such as air traffic control, baggage handler or border force strikes
  • Hidden manufacturing defects with the plane
  • Bird strikes, flying into and damaging the engine
  • Passenger taken ill on the flight
  • Acts of terrorism or civil unrest
  • Security risks

Examples That Are Not Extraordinary Circumstances

Situations when you would be able to claim flight compensation due to extraordinary circumstances:

Citing “extraordinary circumstances” is the only valid defence an airline has against paying compensation for flight delays over three hours, and the majority of the court battles we’ve encountered test the definition of what an extraordinary circumstance is.

Several landmark court cases, many involving Bott and Co clients, have helped clarify this area of EU261.

Award Winning Customer Service

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    The UK's Most Recommended

    4.7/5 Feefo score and over 680,000 happy clients

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    No Win No Fee

    Our No Win No Fee Promise means you are at no financial risk when making a claim

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    Get Compensation Quicker

    Many of our flight compensation claims are settled within 60 days.

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Stuck In A Delay At The Airport? You Have A Right To Care and Assistance

Article 9 of EU Reg 261 states that airlines must provide passengers with a level of “care and assistance” if their flight is delayed beyond a certain number of hours.

Airline passengers are eligible for “care and assistance” if their flight is delayed at least 2 hours (for flights under 1,500km), delayed at least 3 hours (for flights between 1,500km and 3,500km), or at least 4 hours for flights over 3,500km.

Care and Assistance – Your Rights When Your Flight Is Delayed

Flight Distance Length of Delay
Up to 1,500km

After 2 hours


After 3 hours

Over 1,500km and between two EU States

After 3 hour

Over 3,500km

After 4 hours

Regardless of the reason for the delay, the airline must provide passengers with:

  • Food and drink in reasonable relation to waiting time
  • Free hotel accommodation when a stay of one night or more is necessary
  • Free transport between the airport and the hotel
  • Two free telephone calls, emails, or fax messages

The airline should cover all these costs during the delay as part of their ‘care and assistance’ obligations. However, we see cases where passengers have had to use their money to buy food and drink or get taxis to and from the airports.

This right applies to delays, even if caused by what the regulation calls an ‘”extraordinary circumstance.”

What To Do When Your Flight Is Delayed

Your airline should inform you if your flight is delayed, advise you on the length of the delay, and provide care and assistance if the delay is significant.

However, if your airline isn’t communicating as expected, and it is likely that your delay may be potentially eligible for compensation, we recommend you gather the following information as it may help if you have a right to claim compensation.

  • Ask an airline representative for the reason for the delay
  • Collect as much evidence as possible to prove the length of the delay, such as written documentation from the airline or a photo of the departure board
  • Keep all of your travel documents, including your boarding pass
  • Keep all receipts for expenses you incur during your delay.

No Win No Fee Flight Delay Compensation Solicitors

Since 2013, Bott and Co. have been leading the fight for airline passenger rights under EUReg 261.

Winning multiple landmark cases at the Supreme Court, Bott and Co. has helped millions of passengers claim compensation from the airline.

For those who choose to have our industry-leading legal team represent them, we provide our services on a no win no fee basis, meaning you are at no financial risk if your claim is unsuccessful.

Find out more about our flight delay claims legal services on our FAQ page, or start your claim by adding your flight details to our award-winning flight delay compensation calculator.

We Are The Only Company That Provides Full Legal Support as Standard

As the law firm who won the most important landmark court cases in 2013, and have been fighting for the rights of hundreds of thousands of clients since, our legal team has an unmatched pedigree in successfully representing UK airline passengers for over a decade.

Unlike many other firms, we provide this legal support as standard for every claim we take on, and with a fee that is more than competitive.

Couple this with our no win no fee guarantee and simple pricing, and you can enjoy the comfort of knowing your claim is in the best possible hands while being at no financial risk.

What You Get With Bott and Co

  • Our legal team reviews every single claim to ensure you're legally entitled to compensation
  • Unparalleled legal expertise with over a decade of negotiating successfully with the airlines
  • We will compile your case, handling all paperwork, and present the claim to the airline
  • We issue court proceedings within 30 days to ensure the claim is processed as quickly as legally possible
  • We will pay for all court fees, and any costs relating to your claim
  • We will handle all communication with the airline and the court if necessary
  • Regular and timely updates on the status of your claim
  • UK based legal team available by phone and email for anything you may need during your claim

Our Fees

Our award winning legal services are priced at a simple flat fee of 42% of the compensation amount.

* Fees are exclusive of VAT. See more about our fees.

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How Long Does It Take To Claim For Flight Compensation?

The length of time it may take to receive compensation for a delayed flight will depend on the airline and how you have chosen to claim.

We have been legally representing clients against the airlines since 2014 and have a very good relationship with each airline, from negotiating thousands of claims each year.

As we submit so many claims against airlines on behalf of passengers, we have a regular dialogue with their legal departments, making it much more likely that a quick settlement is reached.

We often receive instructions from passengers who have given up claiming directly after being rejected by the airline.

Frequently Asked Questions

Do I Have To Accept Vouchers Instead Of Compensation For Flight Delay Claims?

No, you are under no legal obligation to accept airline vouchers instead of compensation. However, if you have signed an agreement to accept vouchers, it is unlikely you will be able to receive compensation following that signed agreement.

Can I Claim Flight Compensation If I Didn’t Buy The Ticket?

Yes. Compensation for flight delays is in place to compensate passengers for the loss of time and inconvenience caused by the delay.

So, as long as you were travelling on a paid-for ticket (i.e. somebody paid for your ticket), you are still entitled to compensation. This could include any passenger, but it is most relevant to business travellers who may have had their employer purchase their ticket.

It is important to note that only the person travelling is entitled to claim compensation, not the person who paid for the ticket.

Can I Claim Flight Compensation If I Used Air Miles?

Yes. Flight compensation is based on the principle that passengers who have suffered the inconvenience of a flight delay should be compensated for the loss of their time.

Therefore, as long as you have paid something for your flight, even if using air miles, you can claim the relevant compensation amount you are due under EU261.

Does It Matter How Much I Paid For My Ticket When Making A Flight Compensation Claim?

The amount of compensation you can claim for your delay is not affected by how much you paid for your ticket.

Whether you used air miles or paid £50 or £5,000 for your ticket, the compensation you may get will stay the same.

What Is Flight Delay Compensation?

Flight delay compensation rights fall under an EU law called EU Regulation 261. EU261 provides legal rights for passengers to claim compensation when their flight is delayed or cancelled or if they were denied boarding.

The regulation aims to compensate passengers for the time lost and inconvenience they suffered when significant disruptions to their travel arrangements occurred.

Does EU Regulation 261 Still Apply In The UK After Brexit?

The UK Government wrote EU Regulation 261 into UK law at the end of the Brexit transition period in December 2020. The name of the new law is Regulation (EC) No 261/2004 (as amended by The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019).” It can sometimes be referred to as “UK261.”

UK passengers enjoy the same rights as before. Except now, depending on where they are flying, they are protected by the UK law or the existing EU version. Additionally, compensation is now paid in UK Pounds rather than Euros.

Meet Our Solicitors

Coby Benson

Coby Benson Head Of Flight Compensation Team At Bott and Co

A member of The Law Society and a SRA Registered Solicitor, Coby has been instrumental in establishing flight delay compensation law in the UK, including playing a significant part in the landmark cases of Huzar v Jet2 and Dawson v Thomson at The Supreme Court.

Coby is regularly asked for comment in the national media, regularly featuring in The Daily Telegraph, The Times, The Guardian and The Independent as well as appearing on BBC Television, Sky News, ITV and BBC Radio 4 and Radio Five Live.