As the UK’s number one flight compensation firm, we’ve claimed over £80 million in compensation from airlines for flight delays and cancellations, including many claims initially rejected by the airline.
Our simple no win no fee claim process takes less than a minute. Put your flight compensation claim in the hands of our expert solicitors and enjoy industry-leading success rates, with many claims paid in less than 60 days.
What Are My Passenger Rights Under EU Regulation 261 To Claim Compensation From Jet2?
If your Jet2 flight arrives more than three hours later than the scheduled arrival time, is cancelled within 14 days of departure, or you are involuntarily denied boarding, you may be able to claim compensation.
As a UK based airline, Jet2 is legally responsible for paying compensation for flight delays and cancellations if the delay was Jet2’s fault and was not classed as an “extraordinary circumstance” according to EU Reg 261.
In some circumstances, you may be eligible to get a refund for your flight.
Jet2 Flight Delay Compensation Calculator
Check to see if you are eligible to claim flight compensation from Jet2 using our flight delay compensation calculator now. Just add your date of departure and your flight number to find out how much you can claim.
Can You Help If Jet2 Has Refused To Pay My Flight Compensation?
Yes, we can. Many of our clients come to us after Jet2 has rejected or declined their claim. If Jet2 won’t pay your compensation or has denied your claim, just add your flight details to our flight compensation checker, and we can take over your claim.
We have an unparalleled level of legal expertise, having successfully negotiated with Jet2 for thousands of customers for over a decade.
Why Choose Bott and Co?
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A History Of Success
We have claimed over £80m in flight compensation from the airlines.
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Expert Legal Advice
Recognised not just within our industry but also by Martin Lewis as “pioneers” in our field.
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On Your Side
Completely independent, our only focus is helping you claim for what you are legally entitled to.
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Fully Regulated
We are members of the Solicitors Regulation Authority. Your claim is in safe hands.
When Can I Claim Compensation From Jet2?
You may be able to claim compensation from Jet2 if your flight arrives more than three hours later than the scheduled arrival time or your flight is cancelled within 14 days of departure.
Additionally, you can claim compensation if your delay was caused by involuntary denied boarding or if the delay means you missed a connecting flight.
You can claim compensation for any eligible delayed or cancelled flight within the last six years.
Jet2 Live Flight Tracker For Delays And Cancellations
Go to Jet2 flight tracker to find the live status of all Jet2 flight delays and cancellations.
Are Jet2 Flights Covered By EU261?
As a UK based airline, Jet2 flight delays and cancellations are covered by EU Regulation 261.
EU Reg261 applies to any flight departing from the EU or UK and any flight arriving in the EU or UK on an EU or UK airline.
Jet2 Flights Covered By EU261
Departing From | Arriving To | Can I Claim? |
---|---|---|
Airport inside UK/ EU | Airport inside UK/EU |
Yes (Claimable for any airline) |
Airport inside UK/ EU | Airport outside UK/EU |
Yes (Claimable for any airline) |
Airport outside UK/EU | Airport inside UK/EU |
Yes (If on an EU based airline) |
Airport outside UK/EU | Airport outside UK/EU |
No |
How To Claim Compensation From Jet2 For Flight Delays
If your Jet2 flight has been delayed by more than three hours and the delay was not caused by an extraordinary circumstance, you will be able to claim up to £520 compensation per passenger.
The purpose of EU Regulation 261 and the equivalent UK law, UK261, is to compensate passengers for the time lost and inconvenience they suffered when their travel arrangements were significantly disrupted.
Claim Flight Compensation With Bott and Co
How Much Compensation Can I Claim For A Flight Delay With Jet2?
Compensation amounts for Jet2 flight delays range from £220 to £520. How much you can claim from Jet2 will depend on how many hours your flight was delayed and the flight distance.
The maximum amount of compensation you can claim for a delayed flight is £520 per passenger.
The amount of compensation increases the longer you are delayed and the further the distance of your flight. You can claim for each passenger individually. If you were a family of four and were due £520 each, the total amount would be £2080.
The compensation amounts for flight delays and cancellations are fixed and unrelated to the ticket cost or the class of the fare you booked.
EU261 Flight Compensation Amounts For Jet2 in UK Pounds
Flight Distance | Less than 3 hours | 3 hours or more | More than 4 hours | Never arrived |
---|---|---|---|---|
All flights 1,500km or less |
£0 |
£220 |
£220 |
£220 |
Internal EU flights over 1,500km |
£0 |
£350 |
£350 |
£350 |
Non-internal EU flights between 1,500km and 3,500km |
£0 |
£350 |
£350 |
£350 |
Internal EU flights over 3,500km |
£0 |
£260 |
£520 |
£520 |
How To Get A Jet2 Refund For A Flight Delay?
You may be entitled to claim for a refund from Jet2 for a flight delay of over 5 hours. As long as an extraordinary circumstance is not the cause of the delay, EU Regulation 261, class delays of five hours or more are the same as flight cancellations, and in this situation, you have the right to a full refund. However, if you choose to get a refund on your flight, Jet2 will no longer be responsible for finding you a replacement flight.
How To Claim Compensation For Flight Cancellations From Jet2
If your Jet2 flight has been cancelled, you may be entitled to either compensation, a refund, or, in some cases, both.
You may be eligible to claim compensation if your Jet2 flight is cancelled and your replacement flight arrives at your destination more than two hours later than your original flight. The compensation is paid for the length of delay on the replacement flight.
You may be able to claim a full refund and compensation from Jet2 if your flight was cancelled less than 14 days before the departure date and the airline could not provide you with an alternative flight that arrived within 2 hours of the originally scheduled arrival time.
Recent Successful Jet2 Claims
Family receive £350 compensation each after Jet2 flight to Manchester from Antalya was delayed for 22.5 hours
Family of 4 returning from their holiday in Turkey arrive home 2 days late following flight cancellation
We help couple receive £350 each after Jet2 cancelled both their original and replacement flight to Turkey
We claimed compensation from Jet2 for passenger who arrived home from Turkey over 22 hours late.
When Can I Get An Jet2 Refund For A Cancelled Flight?
If your Jet2 flight is cancelled, you are able to claim a refund if Jet2 has cancelled your flight less than 14 days before departure.
Additionally, you will be able to request a refund if Jet2 cancels your flight less than 14 days before departure and offers an alternative flight that does not suit your travel arrangements.
Refunds must be paid by electronic transfer, bank orders or cheques within seven days.
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Jet2 Overbooked My Flight, Can I Claim Compensation?
You may be able to claim flight compensation if you were involuntarily denied boarding by Jet2 because of an overbooked flight.
In addition, you have further passenger rights to compensation if your flight was overbooked.
How To Claim Jet2 Compensation For Denied Boarding
If you were involuntarily denied boarding your Jet2 flight, you may be entitled to claim compensation.
To claim compensation from Jet2, you must show that you were a responsible passenger and have not given Jet2 any reason not to allow you to board the plane. Your responsibilities as a passenger include:
If you have fulfilled these responsibilities, you have a valid ticket, and there is no justifiable reason for not being allowed to board, you can claim compensation for the inconvenience and the delay to your travel.
In addition, you have further passenger rights to compensation if you were denied boarding your flight.
Award Winning Customer Service
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The UK's Most Recommended
4.7/5 Feefo score and over 680,000 happy clients
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No Win No Fee
Our No Win No Fee Promise means you are at no financial risk when making a claim
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Claim In Less Than A Minute
Claim up to £520 in less than a minute with our simple form
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Get Compensation Quicker
Many of our flight compensation claims are settled within 60 days.
Jet2 Made Me Miss My Connecting Flight, Can I Claim Compensation?
Under EU Regulation 261, you have a right to claim flight compensation if your flight delay means you missed your connecting flight and you arrived at your final destination more than three hours late.
Additionally, Jet2 is responsible for booking you on the next available flight on any airline and providing care and assistance, including accommodation if necessary, while you wait for your flight.
These rights are only applicable if Jet2 were at fault for the delay, and were the reason why you missed your connecting flight.
EU261 does not protect passengers whose connecting flight is on a separate ticket. We explain more about your passenger rights for compensation for missed connecting flights.
Stuck At The Airport? Jet2 Are Responsible To Provide Care And Assistance
Article 9 of EU Reg 261 states that airlines, including Jet2, must provide passengers with a level of “care and assistance” if their flight is delayed beyond a certain number of hours.
Jet2 is responsible for providing passengers eligible for “care and assistance” if their flight is delayed at least 2 hours (for flights under 1,500km), delayed at least 3 hours (for flights between 1,500km and 3,500km), or at least 4 hours for flights over 3,500km.
Care and Assistance – Your Rights When Your Flight Is Delayed
Flight Distance | Length of Delay |
---|---|
Up to 1,500km |
After 2 hours |
1,500km-3,500km |
After 3 hours |
Over 1,500km and between two EU States |
After 3 hour |
Over 3,500km |
After 4 hours |
Regardless of the reason for the delay, Jet2 must provide passengers with:
Jet2 should cover all these costs during the delay as part of their ‘care and assistance’ obligations. The right applies to delayed passengers, even if caused by what the regulation calls an ‘extraordinary circumstance’.
Can I Claim For My Expenses Incurred While Delayed By Jet2?
As part of their legal obligations under EU Reg261, Jet2 should cover a reasonable level of expenses you may incur during your delay. On its website, Jet2 explains that these expenses can be claimed directly from them if they were not provided at the time of your delay.
What Does Jet2 Class As An Extraordinary Circumstance?
Jet2 is not responsible for paying compensation for delays or cancellations caused by circumstances that were not their fault. Under EU Regulation 261, these are known as “extraordinary circumstances.”
Jet2 may not be responsible for delays or cancellations caused by examples of extraordinary circumstances such as;
However, Jet2 would be responsible for delays or cancelled flights caused by the following:
Can I Claim Flight Compensation If Jet2’s Check In System Is Broken?
Yes, you may be able to claim compensation if you’re unable to check in for your Jet2 flight as expected due to a technical issue with the airline’s check-in system. This would apply if you were unable to check in online or in person at the airport. You’d be able to claim compensation under EU261 in this situation, as providing a timely and effective check-in experience for its passengers is the airline’s responsibility.
Claim By Airline
Can I Claim Flight Compensation If Jet2 Staff Strike?
Yes, if Jet2 staff are on strike and this delays or cancels your travel plans, you have a right to claim compensation. This would relate to all airline staff, from pilots to cabin crew and ground staff.
Can I Claim Flight Compensation If My Jet2 Flight Is Delayed Or Cancelled Because Of Disruption At The Airport?
It is unlikely that you would be able to claim compensation if your delay was caused by disruption at the airport that wasn’t the airline’s fault.
In previous years, we have seen issues such as long queues, delays at security and airport staff strikes from baggage handlers and air traffic control. In all of these circumstances, as unfair as it may be, passengers are unlikely to get compensation.
We wrote a blog post in 2022 that if you purchased your flight on a credit card, Section 75 of the Consumer Credit Act 1974 would protect passengers in some of the circumstances listed.
Do I Have To Accept Vouchers From Jet2 Instead Of Compensation Or A Refund?
If Jet2 offers vouchers instead of the monetary compensation or refund due to you, you are under no legal obligation to accept them.
Additionally, once you accept the vouchers, you forfeit your right to a monetary refund or any compensation if you decide to change your mind at a later date.
How Long Does It Take To Make An Jet2 Compensation Claim?
The processing time for receiving compensation varies depending on your circumstances..
Many of our clients have come to us after they have been unsuccessful in claiming compensation directly, having their claims rejected or declined.
Our vast experience over the last decade and our access to many data points means we have far more information to prove when a claim is eligible for compensation, making it much harder for the airline to turn down our claim.
In addition, if we do not receive a response within 30 days, we issue court proceedings to ensure compensation is paid as quickly as possible. We have an industry-leading success rate of many claims being paid in less than 60 days.
Meet Our Solicitors
Coby Benson
A member of The Law Society and a SRA Registered Solicitor, Coby has been instrumental in establishing flight delay compensation law in the UK, including playing a significant part in the landmark cases of Huzar v Jet2 and Dawson v Thomson at The Supreme Court.
Coby is regularly asked for comment in the national media, regularly featuring in The Daily Telegraph, The Times, The Guardian and The Independent as well as appearing on BBC Television, Sky News, ITV and BBC Radio 4 and Radio Five Live.
About Jet2
Jet2 is part of Jet2 Holidays flying to 65 destinations in 21 countries. Jet2 fly from 11 UK airports including
London Stansted
East Midlands
Manchester
Birmingham
Leeds Bradford
The third largest scheduled airline in the UK behind only easyJet and British Airwauys, Jet2 was named Travel Brand of the Year for 2023 by Which? and have won a number of Tripadvisor awards.
Read Jet2’s guidance on your rights under EU261 for flight delays and cancellations.