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Claim Compensation For Flight Delays And Cancellations At London Luton Airport

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Based on 12,393 reviews.

As the UK’s number one flight compensation firm, we’ve claimed over £79 million in airline compensation for flight delays and cancellations.

Our simple no win no fee claim process takes less than a minute. If you’ve suffered a delay or cancellation at London Luton, put your flight compensation claim in the hands of our expert solicitors and enjoy industry-leading success rates, with many claims paid in less than 60 days.

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What Are My Rights Under EU Regulation 261 For Flight Delays And Cancellations At London Luton?

As London Luton is based in the UK, under EU Regulation 261 and the corresponding UK Law, you may be able to claim flight compensation for delays or cancellations if you arrive at your final destination more than three hours late and the cause of the delay is not caused by an extraordinary circumstance. Depending on the circumstance, you may be able to claim up to £520 per passenger.

Your airline passenger rights are protected if you’re departing Luton on any airline, or arriving into Luton with a UK or EU airline.

Check to see if you can claim flight compensation for your Luton delay or cancellation using our flight compensation calculator now. Just add your date of departure and your flight number to find out how much you can claim.


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How To Claim Compensation For Flight Delays From Luton Airport

If you have been affected by delays at Luton, the following information will help you successfully claim for compensation.

  • Ask an airline representative for the reason for the delay.
  • Collect as much evidence as possible to prove the length of the delay, such as written documentation from the airline or a photo of the departure board.
  • Keep all of your travel documents, including your boarding pass.
  • Ask for ‘care and assistance” for meals, refreshments and, if applicable, accommodation.
  • Keep all receipts for expenses you incur during your delay.

When Can I Claim Compensation For Flight Delays At London Luton Airport?

For flights departing from Luton, you may be able to claim compensation if your flight arrives at its destination more than three hours later than the originally scheduled arrival time and the delay is ’not caused by an extraordinary circumstance.

For flights arriving at Luton, you may be able to claim compensation if your flight arrives more than three hours later than the originally scheduled arrival time as long as the airline is based in the UK or EU and the delay is not caused by an extraordinary circumstance.

You can claim for delays and cancellations, including if you were denied boarding involuntarily, bumped from your flight due to overbooking, or missed your connection.

Luton Flights Covered By EU Reg 261/2004

Departing From Arriving To Can I Claim?
Luton Airport inside UK/EU

Yes (Claimable for any airline)

Luton Airport outside UK/EU

Yes (Claimable for any airline)

Airport outside UK/EU Airport inside UK/EU, including Luton

Yes (If on an EU based airline)

Airport outside UK/EU Airport outside UK/EU

No

You can claim for any flight meeting this criteria and scheduled to depart in the last six years.

Recent Successful Flight Compensation Claims

How Much Compensation Can I Claim For Flight Delays At London Luton Airport?

You can claim up to £520 in compensation if the delay is not caused by an extraordinary circumstance. How much you can claim will depend on the length of your delay and the flight distance.

The amount of compensation increases the longer you are delayed and the further the distance of your flight. You can claim for each passenger individually. If you were a family of four and were due £520 each, the total amount would be £2080.

The compensation amounts are fixed and unrelated to the ticket cost, the fare class you booked, or if you booked your flight using air miles.

EU261 Luton Flight Compensation Amounts in UK Pounds

Flight Distance Less than 3 hours 3 hours or more More than 4 hours Never arrived
All flights 1,500km or
less

£0

£220

£220

£220

Internal EU flights over 1,500km

£0

£350

£350

£350

Non-internal EU flights between 1,500km and 3,500km

£0

£350

£350

£350

Internal EU flights over 3,500km

£0

£260

£520

£520

How Much Compensation Can I Claim For Flight Cancellations At London Luton Airport?

Under EU261, you may be able to claim compensation up to £520 for a flight cancellation at Luton if the flight is cancelled less than 14 days before departure and the airline’s replacement flight arrives more than two hours later than the originally scheduled flight.

The amount of compensation you could receive for a cancelled flight will depend on the distance and the number of hours your replacement flight was delayed. Compensation amounts range from £110 up to £520 per passenger.

Your airline passenger rights are protected ’if you’re departing Luton on any airline, or arriving into Luton with a UK or EU airline.

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Can I Claim A Refund For A Cancelled Flight From London Luton Airport?

If your departing flight is cancelled or delayed for more than 5 hours, you have a right to request a refund from the airline.

Refunds should be issued within seven days and paid by electronic transfer, bank orders, or cheques. However, once you have agreed to a refund, the airline is no longer responsible for finding a replacement flight or rerouting you to your destination.

I Am Delayed At Luton Airport, What Are My Rights Under EU261?

If you are stuck in a delay at Luton, or your flight has been cancelled, Article 9 of EU Reg 261 states that airlines must provide passengers with a level of “care and assistance” if their flight is delayed beyond a certain number of hours. Care and assistance should be provided regardless of the reason for the delay, including if it is not the airline’s fault.

Regardless of the reason for the delay, airlines must provide passengers with:

  • Food and drink in reasonable relation to waiting time
  • Free hotel accommodation when a stay of one night or more is necessary
  • Free transport between the airport and the hotel
  • Two free telephone calls or emails

The level of care provided depends on the length of your delay, as explained in the table below.

Care and Assistance – Your Rights When Your Flight Is Delayed At Luton

Flight Distance Length of Delay
Up to 1,500km

After 2 hours

1,500km-3,500km

After 3 hours

Over 1,500km and between two EU States

After 3 hour

Over 3,500km

After 4 hours

Can I Claim Flight Compensation If There Are Strikes At Luton Airport?

You will only be able to claim compensation if the strike action was taken by the airline you are travelling on.

You could not claim if your flight delay or cancellation was caused by strikes by staff at Luton, such as border security, airport staff, baggage handlers or air traffic control.

Can I Claim Flight Compensation If There Are Delays Checking In At Luton Airport?

In previous years, we have seen issues such as long queues and delays at security. In these circumstances, as unfair as it may be, passengers are not protected by EU regulation 261. However, if you purchased your flight on a credit card, Section 75 of the Consumer Credit Act 1974 may protect passengers in some circumstances.

Can I Claim Flight Compensation If Luton Caps The Number Of Flights?

If Luton reintroduces capping the number of flights as it did in 2023, and an airline is forced to cancel a flight because they’re told to do so by the airport, then it’s likely to be classed as an extraordinary circumstance, and you would not be eligible to claim compensation. However, you would be entitled to a full refund or a replacement flight on any airline in these circumstances.

Meet Our Solicitors

Coby Benson

Coby Benson Head Of Flight Compensation Team At Bott and Co

A member of The Law Society and a SRA Registered Solicitor, Coby has been instrumental in establishing flight delay compensation law in the UK, including playing a significant part in the landmark cases of Huzar v Jet2 and Dawson v Thomson at The Supreme Court.

Coby is regularly asked for comment in the national media, regularly featuring in The Daily Telegraph, The Times, The Guardian and The Independent as well as appearing on BBC Television, Sky News, ITV and BBC Radio 4 and Radio Five Live.

About Luton Airport

Coming into its own in the 1960s as package holidays took off, according to the airport’s website, a fifth of all holiday flights from the UK departed from the airport in 1969, and was the most profitable airport in the country in 1972.

London Luton has seen expansion and redevelopment, including in 2004 when £38 million was spent on refurbishment of the terminal.

easyJet and TUI’s head offices are based at London Luton, with both flying a large number of routes from the airport. Wizz Air and Ryanair also fly from the airport.