So you’ve heard of EU Regulation 261/2004, but do you really understand what it’s all about? Read our comprehensive guide to understand more.
If your flight has been cancelled by the airline then you may be able to claim flight cancellation compensation of up to 600 euros, depending on the circumstances and how much notice the airline gave you of the cancellation.
The reality is that it’s more complex than that and we’re going to explain what you can expect for your flight delay claims and…
European Regulation 261/2004 was established to protect the rights of air passengers, giving consumers the right to compensation for delayed or cancelled flights.
If your flight has been cancelled or delayed as a result of bad weather, then read on. You could be entitled to up to €600 in flight compensation.
Our guide will explain when you may be eligible to claim compensation for a flight delay and how to claim. Read on to start your journey to claiming your compensation.
Extraordinary circumstances are defined in EU Regulation 261/2004 – the law surrounding delayed flights, denied boarding, downgrading and flight cancellations.
EU law mean you can claim compensation up to €600 per passenger for flight delays of more than 3 hours. However, claiming compensation isn’t quite as simple as some make out.
The short answer is: Yes, you can, but you’ll probably have to take your claim to court. Airlines often tell passengers they can’t claim for flight delays caused by crew sickness, arguing that staff illness is an extraordinary circumstance. Read our guide below for further information.
If the airline has told you your flight delay was due to a technical defect or a hidden manufacturing defect and refuses to pay you flight compensation then don’t despair!
We’re often contacted by clients who were on a delayed flight and want to make a flight compensation claim but they don’t have some – or any – of their flight details. What happens if you find yourself in this situation?
The highest Court in Europe ruled on the 4th September 2014 that the arrival time must be calculated from the time the first aircraft door is opened.
A recent article on TravelMole looked at the airlines trying to ‘head off compensation claims’ by voluntarily issuing passengers with travel vouchers instead of the money they are entitled to under Regulation EU261.