A group of 46 Italian teenagers who were visiting the UK on work experience were hit by a flight delay of almost four hours in May 2013 when their British Airways flight was delayed due to the crew not having enough sleep.
The students and their teacher arrived at Bologna Guglielmo Marconi Airport in Italy to find that their flight was running late. The teacher, Mrs I, who is originally from Britain, said: “When the group arrived at the airport they were informed by British Airways that the plane had got in late the previous night, and that the crew had to rest for a certain number of hours, and therefore the plane was delayed for four hours.”
The group were left waiting along with other passengers, until the BA crew arrived at the airport to return to the UK.
British Airways flight BA543 from Italy to London Heathrow departed 3 hours and 49 minutes later than originally scheduled.
The aircraft was due to leave at 8:20 AM local time and instead it left at 12:16 PM and did not arrive into London until 13:08.
Mrs I said “I took a group over [to London] to do some work experience, as they were going to be working in various shops and charity shops around the London area.”
The visit to London was the first time one of the students had been out of Italy. Mrs I states that things went from bad to worse when they arrived in the UK as the luggage belonging to that particular student went missing, something she calls “a nightmare” for the student.
Mrs I said: “It took five days for the luggage to be recovered. It was pretty traumatic for the student as this was the first time she had been out of Italy. I was getting different information on the phone and on the email.”
This case against British Airways was the biggest that Bott and Co has settled. The total amount of compensation for the group was £10,070.28. Bott and Co’s flight delay compensation team settled this case within 29 days of receiving the file.
Once the luggage had been located it was taken to the house of the host family where the student was staying, and was delivered at midnight without any warning.
The teacher, found out about Bott and Co’s flight delay compensation service after one of the student’s parents forwarded the link to her. Mrs I tried to claim via the BA website however she soon ran into difficulty. She said: “On the British airways website, [claiming] seems practically impossible to do.”
Even when returning to Italy from London on a different British Airways flight, Mrs I was once again delayed by a further 2.5 hours. She said “So much for travelling with BA for a good service. I may as well have flown with Ryanair.”