Bott and Co recovers £403.44 flight delay compensation from Monarch for family of 3 who were delayed for over 7 hours on their way to Barcelona.
Denise Windmill, her partner Martyn and daughter Katy were travelling from Birmingham East Midlands to Barcelona on Monarch airlines for their annual summer getaway.
Having arrived punctually at the airport on 19th August 2013, the family checked in and waited for their flight to be called.
“We first realised something was amiss when the information board displayed ‘awaiting information’ 30 minutes before we were due to take off”
“We looked around for a Monarch representative, but couldn’t find anyone. After waiting at the gate for a couple of hours without any updates, we decided to go back to the check in desk to see what was going on. The staff from Monarch said there was a technical defect with the plane, and that they were waiting for a replacement part to be delivered.”
With no formal announcement made; it was just a case of waiting and watching the board…
Passengers patience turned into frustration
“The wait stretched into its fourth hour and our disappointment turned to frustration. Not only were we delayed, but Monarch chose to provide us with less than the legally required food vouchers for our delay.”
After waiting at the gate for a couple of hours without any updates, we decided to go back to the check in desk to see what was going on.
5 hours passed and Denise was getting worried because they were going to be late picking up their apartment keys. She said “We didn’t know if the travel rep’s office would be closed by the time we arrived, it was extremely stressful”.
Journey to claiming flight delay compensation from Monarch…
Denise’s partner, Martyn wrote to Monarch customer services seeking compensation under EC Regulation 261/2004 for their delayed flight. The airline refused their claim stating it was an extraordinary circumstance and they were left feeling like they had nowhere else to go with it.
Denise searched ‘flight delay compensation’ online and found Bott and Co. “From the reviews I read it seemed that there was really only one company (Bott and Co) who had the ability to get things done, their track record is very impressive.”
Denise found that Bott and Co were going to court on a regular basis and so she could just sit tight and wait for the work to be done.
Without Bott and Co’s intervention we would have given up long ago and I know we would have ended up with nothing.
“Right from the word go, it was obvious Bott and Co are very professional and, what I particularly liked was that they didn’t make promises (in terms of when claims would be settled) that they couldn’t keep. They gave regular updates which were really helpful.”
“When we were advised our claim was successful I was delighted, Martyn couldn’t really believe it (I think in his mind he had given up) but, I was always sure that Bott would get the right result for us eventually”.
Each family member received £134.48 each in compensation from Monarch for their delay of 7 hours and 8 minutes.
Coby Benson, head of the Bott and Co Flight Delay Compensation Team said: “This case is a prime example of the lengths people are still required to go through to get the compensation they were due. The law has always been clear on this point and yet court proceedings and a long legal fight was required to get it.”
“Not all passengers are as tenacious as the Windmill family. A lot would have given up when the airline rebuffed them in the first instance.
“The best advice I can give anybody is to always get a second opinion; we’ve recovered literally millions of pounds for people who were told by the airlines they were not entitled to it. I’ve no doubts there are thousands of people who haven’t sought that second opinion but who are entitled to compensation and gave up after the first rejection.”