Huddersfield man was the 100,000th person to submit a claim through the flight delay compensation calculator.
John Wilby was travelling from Manchester Airport to Tenerife for a two week holiday on New Year’s Day 2016. He arrived at Manchester Airport for his 6.15am Monarch Airways flight to Tenerife South Airport.
“I got to the airport, checked in and did the usual wait, and was then called to board the aircraft. I sat down and then just as we were about to take-off, they announced that there was a technical fault. We were told to go back to the departure lounge and wait while they sorted it out.
“They gave us all a £5 meal voucher which, as you can image, goes nowhere at Manchester Airport. Some of the retailers didn’t accept the vouchers either.
“We waited for a couple of hours until we were told the problem had been solved and got on another plane.
Second time not so lucky…
“As luck would have it, the same thing happened again. We were about to take off and were again told that there was a technical fault.”
Passengers were told to go back into the terminal building once again, and were all given another £5 voucher for their inconvenience. Airlines are obliged to provide delayed passengers food vouchers under European Regulation EC 261/2004.
“The representatives and airport staff didn’t inform us or help in any way; they just gave us the vouchers and disappeared.”
When we eventually got on the plane for a second time, I thought it wasn’t as bad as it could have been, but when we were told to get off again, that’s when it got serious.
“I appreciate that there was a technical fault and that the passengers safety comes first but the way they handled it was dreadful.
“They didn’t keep us informed, there wasn’t any diplomacy or support for the passengers, including older passengers.”
John’s main intention of his trip was to climb Mount Teide, so had planned plenty of rest before doing this the following day.
“Eventually we didn’t actually take off until gone 2pm in the afternoon. Obviously I was expecting to land in Tenerife at around 11am in the morning which gave me some time to get on a bus to travel up north and get some rest ready for my big climb the next day.
“I never got round to climbing Mount Teide. My enjoyment is trekking and I was really looking forward to it. The delay threw a spanner in the works.
“By the time we landed the bus services had stopped running so I had to get a taxi up north which cost me €120 which was well out of my budget.
“The delay tired me out for the first three days of my holiday, obviously you get over it but it does ruin things. At the end of the day it’s not my fault; my plans went haywire because of the flight delay.
“They should have checked the plane long before my flight was due to take off.”
Claiming flight delay compensation from Monarch Airlines
“I was so mad at first that I knew I was going to claim flight delay compensation, but then I was told by my travel agent that not many people have a lot of joy when claiming, which put me off even trying.
I am so glad that I trusted my claim with Bott and Co. The service has been efficient and I am very happy with it.
“It was not knowing how to go about it that led me to leave it. I needed someone who would be professional and know how to handle these matters.
“A short while later I saw Bott and Co on Facebook and followed it through to see what would happen.”
The Flight Delay Compensation team accepted John’s claim within a day and quickly got to work on his case against the airline.
“I am so glad that I trusted my claim with Bott and Co. The service has been efficient and I am very happy with it.
“Knowing that I am the 100,000th passenger to submit a claim puts into context the amount of claims there have been over such a short time, and also highlights Bott and Co’s success rate and that people are turning to Bott and Co after being turned down by the airlines.”
“When I found out it was me, I felt lucky; I’ve never won the lottery but this is like my own little lottery.”