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Flight Delay Compensation Case Studies

We’ve helped over 158,000 passengers claim compensation from the airlines. Our case studies highlight just some of their experiences.

Find out more about flight delay compensation, check out our guides, read our FAQs, or get an instant decision on your flight.

Quadriplegic boy ‘told to stay on TUI plane being evacuated as crew and passengers fell ill

David Mason, father of 15 year old quadriplegic Leon, tells Bott and Co how a strong odour on board a TUI Airways flight led to firefighters escorting everybody except his family off the aircraft, leaving him to carry his wheelchair-bound son off himself.

TUI Airways Accuse Diabetic Man Suffering a Hypo Episode of Being Drunk

Diabetic TUI Airways passenger Kevin Beards was due to fly to Paphos International Airport, Cyprus, but experienced a delay. During this time he was offered no food and drink, resulting in an alarming hypo diabetic episode. His distressing symptoms were confused with drunkenness by ground staff, who accused him of acting disorderly.

Stranded on Boxing Day – Couple claim £680 in flight delay compensation after having their festive plans ruined

Although Christmas day was over, for Jill and Gary Stevens the holiday was only just beginning. The Essex couple had planned a fantastic trip to Naples, Florida on Boxing Day 2013, flying from London to Miami.