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Flight Delay Compensation Case Studies

We’ve helped over 168,000 passengers claim compensation from the airlines. Our case studies highlight just some of their experiences.

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TUI Airways Accuse Diabetic Man Suffering a Hypo Episode of Being Drunk

Diabetic TUI Airways passenger Kevin Beards was due to fly to Paphos International Airport, Cyprus, but experienced a delay. During this time he was offered no food and drink, resulting in an alarming hypo diabetic episode. His distressing symptoms were confused with drunkenness by ground staff, who accused him of acting disorderly.

Quadriplegic boy ‘told to stay on TUI plane being evacuated as crew and passengers fell ill

David Mason, father of 15 year old quadriplegic Leon, tells Bott and Co how a strong odour on board a TUI Airways flight led to firefighters escorting everybody except his family off the aircraft, leaving him to carry his wheelchair-bound son off himself.