Flight Compensation Case Studies

We’ve helped over 180,000 passengers claim compensation from the airlines. Our case studies highlight just some of their experiences.

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Bott and Co solicitors

Couple Suffer 11 Hour Wait At The Hands Of TUI

John Stretch, 70 and his wife Wendy, 67, from Burton-on-Trent, Staffordshire, were set to travel from East Midlands Airport to Palma Airport with TUI Airways on 10th April 2018. The pair was due to go on their first ever cruise trip, however upon arriving at check in, the couple were rudely asked what they were queuing up for, as “they weren’t going anywhere.”

Bott and Co solicitors

TUI Airways Accuse Diabetic Man Suffering a Hypo Episode of Being Drunk

Diabetic TUI Airways passenger Kevin Beards was due to fly to Paphos International Airport, Cyprus, but experienced a delay. During this time he was offered no food and drink, resulting in an alarming hypo diabetic episode. His distressing symptoms were confused with drunkenness by ground staff, who accused him of acting disorderly.