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Flight Compensation Case Studies

We’ve helped over 203,000 passengers claim compensation from the airlines. Our case studies highlight just some of their experiences.

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Trip Home From Joint 40th Wedding Anniversary Celebrations Ruined By TUI

Mark Hudson and his wife Lesley, were travelling from Cyprus, with friends John and Liz Towle after celebrating both couple’s 40th wedding anniversaries. However, their TUI flight home was delayed by nearly six hours, and they were left in the dark regarding what was happening when the airline failed to help

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Couple Suffer 11 Hour Wait At The Hands Of TUI

John Stretch, 70 and his wife Wendy, 67, from Burton-on-Trent, Staffordshire, were set to travel from East Midlands Airport to Palma Airport with TUI Airways on 10th April 2018. The pair was due to go on their first ever cruise trip, however upon arriving at check in, the couple were rudely asked what they were queuing up for, as “they weren’t going anywhere.”

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Quadriplegic Boy Told To Stay On TUI Plane Being Evacuated As Crew And Passengers Fell Ill

David Mason, father of 15 year old quadriplegic Leon, tells Bott and Co how a strong odour on board a TUI Airways flight led to firefighters escorting everybody except his family off the aircraft, leaving him to carry his wheelchair-bound son off himself.

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Family Receives £2,000 From Lufthansa After Flight Delays And Blunders Cause Missed Family Reunion

A family instructs Bott and Co to recover flight delay compensation for them after missing a large family reunion in South Africa. Due to blunders at the hands of Lufthansa, the family missed the event after being delayed for 72 hours.

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Compensation Recovered For Family Of Four As Thomson Cancel Their Flight Home From Orlando.

Bott and Co recovers £2,171.75 in flight delay compensation from Thomson for a family of four who were originally told that their flight had been delayed due to a technical fault, but then found out it was due to the captain being taken ill.