Bott Aviation is the UK leader in flight delay compensation claims. We’ve recovered over £2.3million in compensation for thousands of airline passengers from 59 airlines in just over a year.
Featured throughout the media from The Mail to The Telegraph, and regular appearances on ITV, BBC TV and Radio, we’re the most experienced and trusted authority on flight delay compensation rights in the UK.
Making A Claim Couldn’t Be Easier
Our flight delay compensation process couldn’t be simpler. All you need to do is add your delayed flight details to our flight claim checker, the rest is taken care of by us.
Our Flight Checker can tell you instantly if you have a valid claim
Our massive flight data library will go to work and qualify your claim almost instantly, cross-referencing all our historical data on weather conditions, extraordinary circumstances and technical faults. We’re able to tell you instantly if you have a valid claim and the amount you may be able to claim for.
Hassle Free Claiming
The media have been very quick to recommend claiming for flight delay compensation directly with the airlines, but the evidence shows that more often than not the airlines will either ignore your letters, or try to say the claim is not valid.
76% of people we surveyed had been refused compensation when they had a valid claim
Amazingly 76% of people we surveyed had been refused compensation or ignored by the airlines when they had valid claims according to our records.
Claiming yourself can be a long, laborious and stressful experience. Those who do succeed in getting a response from the airlines can end up paying for the privilege to represent themselves in a small claims court against the an airline’s legal arsenal.
We’ve even taken up a case on behalf of an ex-solicitor who had enough of the paperwork and legal processes required in filing his own claim.
“Thank you very much for your diligence in pursuing this matter. I truly never thought that I would receive any compensation and your firm proved me wrong.”
Award Winning Legal Representation
As your legal representative, we take all of the stress out of the process, handling everything for you. We also take on the financial risks of claiming such as court fees, and reports associated with your claim.
How Much Can I Claim From The Airlines
Compensation amounts are set by the EU Law, EU Regulation 261/2004. The amounts are based on the length of the delay and the flight distance. They are not related to the cost of your ticket, so whether you paid £50 or £5000 for your ticket, the amount of compensation stays the same. Our table below outlines the level of compensation available for valid flight delay claims.
Compensation Amounts For Delayed Flights
|Flight Distance||Length Of Delay||Compensation Amount|
|Up to 1,500km||More Than 3 Hours||€250 (£215)|
|1,500km-3,500km or between 2 EU Member States||More Than 3 Hours||€400 (£345)|
|Over 3,500km||3-4 Hours||€300 (£260)|
|Over 3,500km||More Than 4 Hours||€600 (£520)|
The Claims Process
Unlike other organisations, we actually represent you against the airlines. That level of representation goes way beyond issuing letters for you to send to the airlines. We do the following as standard practice:
- We’ll issue court papers to the airlines if they don’t respond to your claim within 30 days.
- We’ll represent you in court, and pay all court fees.
- We’ll pay for expert reports to combat “technical defect” and “weather” arguments from the airlines.
- We’ll never put you at any financial risk as our services are offered on a no win no fee basis.
No Win No Fee
We charge €25 euros and subtract 27% of the total compensation amount following payment from the airline. We work on a no win no fee basis so you’re at no financial risk to claim at any point. We also cover court fees (£150) and the cost of compiling expert reports (£750 each) if required.
For those who wish to claim directly, we offer a free flight claim letter for you to use.
Bott Aviation Compensation Services At A Glance
|Bott & Co||You|
|Claim assessed for legal validity under EC Regulation 261/2004||Yes||Yes|
|Actual flight times provided||Yes||Yes|
|Claim letter to submit to airline||Yes||Yes|
|Meteorological conditions checked||Yes||Yes|
|Free advice by telephone and internet||Yes||Yes|
|Claim cross referenced against database of previous successful claims||Yes||No|
|Formal legal letter sent to airline||Yes||No|
|Drafting of court proceedings included||Yes||No|
|Representation at court included||Yes||No|
|No need for client to attend court||Yes||No|
|Court fees paid on your behalf (Average £150)||Yes||No|
|Fee paid for an expert report to combat ‘technical defect’ arguments (Up to £750)||Yes||No|
|Fee paid for an expert report to combat ‘weather’ arguments||Yes||No|
|No financial risk – no win, no fee||Yes||No|
|Cost||€25 + 27%
Claiming – What You Need To Know
Who Can Claim
To make a valid claim, you’ll need to be able to answer yes to each of the four questions below
- Did your flight depart within the last 6 years?
- Did your flight take off or land in the EU, or was the flight with an EU airline?
- Were you delayed for more than 3 hours?
- Was the delay the airline’s fault and not “extraordinary circumstances”
If you aren’t sure or can’t remember if the criteria above apply to your flight then use our free flight claim checker to get an instant result on whether your delay is claimable.
What Are Extraordinary Circumstances?
What is classed as “extraordinary circumstances” is often a grey area, and something the airlines will look to take advantage of when responding to claims directly from passengers.
However, the law is actually very clear, and certain landmark rulings have made it even clearer.
Scenarios Classed As Extraordinary Circumstances (Can’t Claim)
- Acts of terrorism or sabotage
- Industrial action (strikes unrelated to airline such as baggage handlers, or air traffic control)
- Political or civil unrest
- Security risks
- Extreme weather conditions
- Hidden manufacturing defects
- Bird strikes
Scenarios Not Classed As Extraordinary Circumstances (Can Claim)
- Airline staff, such as pilots and cabin crew, are late or the flight is understaffed.
- Bad weather that affected a previous flight meaning your aircraft was delayed.
- Denied boarding due to the flight being overbooked.
- Technical problems with the aircraft (except hidden manufacturing defects or problems caused by sabotage).
- Any other situation outside of the ‘extraordinary circumstances’ listed above.
Top 5 Most Frequently Asked Flight Compensation Questions
1. Can I claim with you if I’ve already sent a letter to the airline?
Yes, you can let us pick up your claim at any point whether it’s from the very start, after you’ve sent a letter to the airline or during a dialogue with the airline. A lot of our customers receive letters from the airlines stating that a flight compensation claim isn’t valid when it actually is. We’re very quickly able to prove otherwise to the airlines and turn the claim into a successful one.
2. Can I claim with you if I’ve already sent a letter to the CAA?
Yes. Similarly to us picking up the case with the airlines, if the CAA haven’t managed to claim compensation for you, we can help you achieve a successful outcome.
3. How long does it take?
Each claim is different, and the unique circumstances of the claim need to be negotiated with the airline so it’s difficult to state an average length of time. However our process is proven to be much quicker than claiming directly with the airline or with the CAA. This is usually because we issue court proceedings against the airlines if we don’t hear from them within 30 days. We’ve settled claims in as little as 5 days so there really is no quicker way to get your money.
4. Can I claim for other members of my family or friends who were also on the flight?
Yes, we’ll need their documentation and personal information as well but you can manage their claim. If you are under 18 then you’ll need someone to claim on your behalf. You can’t claim for a child who didn’t have their own seat.
5. Do I have to go to court?
If Bott & Co are acting on your behalf we will attend all hearings on your behalf and there will be no requirement for you to attend any hearings.
Making The Right Choice
If you’re serious about claiming compensation for a delayed flight for you and your family but don’t have the time, energy or resources to flight the battle yourself, contact our aviation department today for more information on how to claim, or get the process started straight away and complete our simple, one minute claim form.