flight delay compensation claims

TUI Flight Delay Compensation

Struggling to get TUI to pay your flight delay compensation? Join over 231,000 passengers who've used Bott and Co for their flight compensation claim.

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Based on 12,291 reviews.

If your TUI (formerly Thomson Airways) flight is delayed or cancelled, under EU Regulation 261/2004 you could be entitled to up to £520 in compensation for every passenger. We’ve recovered over £78m for passengers who’ve been delayed and are entitled to flight compensation.

TUI Airways is the largest charter airline in the world and carries over 10 million passengers a year – so there’s a good chance you or someone you know has had a TUI delay. You may know TUI Airlines as Thomson Airlines as the company rebranded in Oct 2017.

We specialise in helping people who have been rejected or ignored by the airline or the CAA and need help with their claim.

It’s quick and easy to use our free flight delay compensation calculator and start your claim with Bott and Co, just input your flight number and date and get an instant answer on your flight delay claim.

You could be entitled to as much as £520 per person for your TUI flight delay under EU rules, so don’t delay any further – start your claim today!

Get a Free, Instant Decision On Your Flight

Just add your flight details below and find out how much compensation you could claim.

Don't know your flight? Click here.

How To Claim Flight Delay Compensation From TUI

If you want to have a go at claiming direct with TUI then you’ll need to know where to send your letter and what to put in it.

We have created a template letter of claim you can download for free to send to the airline, we’ve already included the address for TUI in that but if you have your own letter to send then here’s the address:

TUI Airways
Customer Legal
Wigmore House
Wigmore Lane
United Kingdom

You’ll need to include details of your flight, delay time and delay length, as this determines how much you can claim for your delay.

If you’re not sure how much compensation you are owed then use our flight delay compensation calculator to find out. You’ll just need your flight number and date – then include this figure on your letter of claim and remember it’s per passenger!

Why Choose Bott and Co?

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    A History Of Success

    We have claimed over £78m in flight delay compensation from the airlines.

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    Expert Legal Advice

    Recognised not just within our industry but also by Martin Lewis as “pioneers” in our field.

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    On Your Side

    Completely independent, our only focus is helping you claim for what you are legally entitled to.

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    Fully Regulated

    We are members of the Solicitors Regulation Authority. Your claim is in safe hands.

Get a Free, Instant Decision On Your Flight Now


Download Template Letter For TUI Flight Delay Compensation.

Download letter for a TUI flight delay compensation claim.
Download letter for a TUI flight cancellation claim.
Download letter for a TUI denied boarding/ overbooking claim.

TUI have a form on their website for submitting complaints about holidays, including flight delays, but be prepared to wait 6 weeks for a response.

Claiming With Bott and Co

If you don’t want to wait months for TUI to write back, or you’ve already tried claiming direct but the airline is not paying out, then we are here to help.

Our super quick and easy claims process is backed by the biggest flight delay legal team in the country. We established this area of law in the UK back in 2013 so you won’t find a more knowledgeable and experienced flight delay law firm anywhere.

Want your compensation in a hurry? We settle over half our claims in less than 30 days when we issue court proceedings. Much quicker than going direct or using any other service.

In fact, we’re recommended by Martin Lewis as the place to go when you’re struggling to make the airline pay out.

What Our Clients Say

"I heard about Bott and Co on TV from Martin Lewis money show.

Handed everything over to them and immediately they took over. Their admin was swift and professional and we signed up. Bott and Co kept us informed along the way the claim was settled and again all communication throughout was clear, efficient and timely.

Thank you Bott and Co we could not have done it without you as had tried every other avenue."


Based on 12,291 reviews.

Making A Claim Is Easy

Join over 98,000 people who have used Bott and Co for help with their TUI flight delay claim. It’s as easy as 1-2-3:

  • Put your TUI flight number and date in our calculator.
  • Submit your claim to us to pursue with TUI.
  • We will deal with the legal work and send you the money!

Our huge database of flight information will run through a number of checks in seconds and calculate whether you are entitled to compensation and how much you are eligible to claim.

  • Check the delay length of the flight against official data
  • Check the distance of the flight to determine the claim amount
  • Cross reference the flight against over 100,000 previously successful claims
  • Check jurisdiction for the flight
  • Check the flight is covered by EU261 rules
  • Cross reference the flight details against extraordinary circumstances
  • Tell you if you have an eligible claim and how much it is worth

All of that takes just a couple of seconds – far quicker than doing it yourself.

No other law firm can recover you more compensation from the airline for your flight delay quicker than Bott and Co.

Simple 4 Step Claims Process

  • Check your flight with our free, industry leading calculator
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    Add any extra passenger details and make your claim
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    We negotiate with the airline on your behalf
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    Claim is settled and you receive your compensation

And unlike claims management companies who can’t issue court proceedings, we will take your claim all the way to the Supreme Court like we did twice in 2014, or even instruct High Sheriffs to impound a plane if the airline refuse to pay out.

We don’t hang about either. Our policy is to issue court proceedings in just 30 days if we don’t get the answer we want from the airline.

Your flight delay compensation is due even if the airline has given you vouchers and the amounts under regulation EU261 are much higher than the amounts airlines usually offer in vouchers.

The compensation amounts for delayed TUI flights are listed below:

UK Regulation 261 Compensation Amounts in UK Pounds

Flight Distance Less than 3 hours 3 hours or more More than 4 hours Never arrived
All flights 1,500km or





Internal EU flights over 1,500km





Non-internal EU flights between 1,500km and 3,500km





Internal EU flights over 3,500km





Some Of TUI’s Most Popular Routes

TUI Flight Number Departure City Arrival City
TOM23, TOM49, TOM63, TOM93 Cancun Intl,Cancun (CUN) Mexico Gatwick,London (LGW) United Kingdom
TOM259, TOM529, TOM579, TOM879 Rabil,Boa Vista (BVC) Cape Verde Gatwick,London (LGW) United Kingdom
TOM123, TOM145, TOM185 Orlando Sanford Intl,Sanford (SFB) United States Manchester,Manchester (MAN) United Kingdom
TOM123, TOM169, TOM183 Cancun Intl,Cancun (CUN) Mexico Manchester,Manchester (MAN) United Kingdom
TOM2269, TOM2293, TOM2505, TOM2717 Dionysios Solomos,Zakynthos (ZTH) Greece Manchester,Manchester (MAN) United Kingdom
TOM123, TOM137, TOM155, TOM197 Sangster Intl,Montego Bay (MBJ) Jamaica Manchester,Manchester (MAN) United Kingdom
TOM528, TOM578, TOM878 Gatwick,London (LGW) United Kingdom Rabil,Boa Vista (BVC) Cape Verde
TOM593, TOM721 Antalya,Antalya (AYT) Turkey Gatwick,London (LGW) United Kingdom
TOM2285, TOM2613 Son Sant Joan,Palma de Mallorca (PMI) Spain Manchester,Manchester (MAN) United Kingdom
TOM7450, TOM7712 Birmingham,Birmingham (BHX) United Kingdom Nikos Kazantzakis,Heraklion (HER) Greece
TOM7215, TOM7629 Girona,Gerona (GRO) Spain Birmingham,Birmingham (BHX) United Kingdom
TOM1277 Dionysios Solomos,Zakynthos (ZTH) Greece Newcastle,Newcastle (NCL) United Kingdom
TOM7261 Tenerife Sur,Tenerife (TFS) Spain Nottingham East Midlands,East Midlands (EMA) United Kingdom
TOM323, TOM607 Menara,Marrakech (RAK) Morocco Gatwick,London (LGW) United Kingdom
TOM48, TOM52, TOM62 Gatwick,London (LGW) United Kingdom Cancun Intl,Cancun (CUN) Mexico

If you’ve started a claim with the airline but been ignored or fobbed off and you want some specialist advice then we can help.

We take on thousands of claims where people have come unstuck after trying to claim direct through the airline, approached the CAA or a dispute resolution service (similar to an unofficial ombudsman) for help, or even if they’ve been to court and lost.

TUI, like many airlines, will offer all sorts of reasons for not paying out your rightful compensation. These might include:

  • There was an unforeseen technical difficulty
  • There was a hidden manufacturing defect with the plane
  • The delay was caused by some other extraordinary circumstance
  • The crew or pilot were sick or went over their hours

The good news is that we’ve won claims where the airline has used all of the above, and many more.

If you’re confused because of TUI’s response to your claim, or just not sure if the reasons given are valid, then put your flight details in our calculator and we’ll give you an instant answer.

All our work is provided on a no-win no-fee basis and there are no upfront charges so there’s no risk to you when claiming with Bott and Co. We even cover the upfront costs of the legal fees so you don’t have to.

On the very rare occasion we don’t win a claim, there is absolutely nothing to pay – guaranteed!

Who Are TUI Airlines

TUI airlines is the world’s biggest charter airline, and the third biggest airline in the UK after easyJet and British Airways, carrying more than 10 million passengers per year.

The headquarters are near Luton airport in Bedfordshire but their three largest bases are London Gatwick, Manchester, and Birmingham airports. The registered office is at the TUI Travel House in Crawley, West Sussex.

The airline was rebranded to TUI Airways in November 2008 following a merger with two airlines Tuifly and First Choice Airways.

TUIi was awarded the most punctual UK airline in summer 2015, but because of the size of the airline there are still millions of passengers delayed each year with TUI.

Recent Successful Flight Delay Compensation Claims Against TUI

Couple Awarded €250 Each After TUI Reject Their Claim

Bott and Co recovered compensation for a couple who were told by the airline that the hydraulic system failure that caused their delay was an ‘extraordinary circumstance’.

When we took over the claim, it became apparent that the delay had been caused by a ‘technical problem’, which is not considered one of the extraordinary circumstances outlined in Regulation EC 261/2004.

We won, and the couple were awarded €250 each.

Families Receive €2,100 For Four Hour delay

Two families had their trip to Florida spoiled when they suffered a delay of four hours with TUI Airways.

Having to keep several young children happy at the airport for so long left the family tired and frustrated at the start of what was supposed to be a great holiday. So, they asked for an apology and compensation from TUI on their return.

When none came, the families came to Bott and Co, who recovered a total of €2,100 for the group.

Award Winning Customer Service

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    The UK's Most Recommended

    4.7/5 Feefo score and over 650,000 happy clients

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    Decision In Under 60 Seconds

    Use our flight claim calculator and claim up to £520 per passenger

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    Industry Leading Success Rates

    We have a 93% success rate in court*

Get a Free, Instant Decision On Your Flight Now


Delay Caused By a Lack of Fuel

Mr W and his family suffered a delay of 11 hours and 35 minutes when there was not enough fuel for them to fly in a replacement aircraft, after their original aircraft had to be grounded.

Not sure of their flight rights, the family came to Bott and Co for help. We took on their case and recovered €600 per passenger.

Meet the team
Coby Benson Head Of Flight Compensation Team At Bott and Co

Coby Benson

A member of The Law Society, Coby helped establish the flight delay compensation sector in the UK.

His work has been recognised throughout the industry, winning numerous awards, including The Manchester Law Society Associate of the Year. Coby has been a key speaker on Flight Compensation, appearing on Sky News, BBC Radio and national newspapers as a flight delay expert.

*Based on 10,211 court proceedings issued between May 2013 and February 2016.