Tui Airways is the largest charter airline in the world and carries over 10 million passengers a year – so there’s a good chance you or someone you know has had a Tui delay.
You may know Tui Airlines as Thomson Airlines as the company rebranded in Oct 2017.
The award-winning Bott and Co Flight Delay Compensation Team has recovered in excess of £57 million from airlines for over 168,000 passengers, including more than £13 million from Tui Airways.
We specialise in helping people who have been rejected or ignored by the airline or the CAA and need help with their claim.
It’s quick and easy to use our free flight delay calculator and start your claim with Bott and Co, just input your flight number and date and get an instant answer on your flight delay claim.
You could be entitled to as much as 600 Euros per person for your Tui flight delay under EU rules, so don’t delay any further – start your claim today!
How To Claim Flight Delay Compensation From Tui
If you want to have a go at claiming direct with Tui then you’ll need to know where to send your letter and what to put in it.
We have created a template letter of claim you can download for free to send to the airline, we’ve already included the address for Tui in that but if you have your own letter to send then here’s the address:
You’ll need to include details of your flight, delay time and delay length, as this determines how much you are entitled to claim.
If you’re not sure how much compensation you are owed then use our flight delay calculator to find out. You’ll just need your flight number and date – then include this figure on your letter of claim and remember it’s per passenger!
Download Template Letter For Tui Flight Delay Compensation.
Tui have a form on their website for submitting complaints about holidays, including flight delays, but be prepared to wait 6 weeks for a response.
Claiming With Bott and Co
If you don’t want to wait months for Tui to write back, or you’ve already tried claiming direct but the airline is not paying out, then we are here to help.
Our super quick and easy claims process is backed by the biggest flight delay legal team in the country. We established this area of law in the UK back in 2013 so you won’t find a more knowledgeable and experienced flight delay law firm anywhere.
Why Choose Bott and Co?
- We've Claimed More Compensation Than Any Other Flight Delay Law Firm
- The Airlines Can’t Ignore Us – We’ll Take Care Of All Communication And Paperwork For You
- Industry Leading Success Rates
- Just Add Your Flight Details And We'll Do The Rest
Want your compensation in a hurry? We settle over half our claims in less than 30 days when we issue court proceedings. Much quicker than going direct or using any other service.
In fact, we’re recommended by Martin Lewis as the place to go when you’re struggling to make the airline pay out.
Making a Claim Is Easy
Join over 60,000 people who have used Bott and Co for help with their Tui flight delay claim. It’s as easy as 1-2-3:
- Put your Tui flight number and date in our calculator.
- Submit your claim to us to pursue with Tui.
- We'll deal with the legal work and send you the money!
Our huge database of flight information will run through a number of checks in seconds and calculate whether you are entitled to compensation and how much you are eligible to claim.
The Flight Delay Calculator Will:
- Check the delay length of the flight against official data
- Check the distance of the flight to determine the claim amount
- Cross reference the flight against over 100,000 previously successful claims
- Check jurisdiction for the flight
- Check the flight is covered by EU261 rules
- Cross reference the flight details against extraordinary circumstances
- Tell you if you have an eligible claim and how much it is worth
All of that takes just a couple of seconds – far quicker than doing it yourself.
No other law firm can recover you more compensation from the airline for your flight delay quicker than Bott and Co.
And unlike claims management companies who can’t issue court proceedings, we will take your claim all the way to the Supreme Court like we did twice in 2014, or even instruct High Sheriffs to impound a plane if the airline refuse to pay out.
We don’t hang about either. Our policy is to issue court proceedings in just 30 days if we don’t get the answer we want from the airline.
Your flight delay compensation is due even if the airline has given you vouchers and the amounts under regulation EU261 are much higher than the amounts airlines usually offer in vouchers.
The compensation amounts for delayed Tui flights are listed below:
Flight Delay Compensation Amounts
|Flight Distance||Length Of Delay||Compensation Amount|
|Up to 1,500km||3 hours or more||€250|
|1,500km-3,500km||3 hours or more||€400|
|Over 3,500km||3 hours or more & between 2 EU Member States||€400|
|Over 3,500km||3-4 hours||€300|
|Over 3,500km||4 hours||€600|
Some of Tui’s most popular routes
|Tui Flight Number||Departure City||Arrival City|
|TOM23, TOM49, TOM63, TOM93||Cancun Intl,Cancun (CUN) Mexico||Gatwick,London (LGW) United Kingdom|
|TOM259, TOM529, TOM579, TOM879||Rabil,Boa Vista (BVC) Cape Verde||Gatwick,London (LGW) United Kingdom|
|TOM123, TOM145, TOM185||Orlando Sanford Intl,Sanford (SFB) United States||Manchester,Manchester (MAN) United Kingdom|
|TOM123, TOM169, TOM183||Cancun Intl,Cancun (CUN) Mexico||Manchester,Manchester (MAN) United Kingdom|
|TOM2269, TOM2293, TOM2505, TOM2717||Dionysios Solomos,Zakynthos (ZTH) Greece||Manchester,Manchester (MAN) United Kingdom|
|TOM123, TOM137, TOM155, TOM197||Sangster Intl,Montego Bay (MBJ) Jamaica||Manchester,Manchester (MAN) United Kingdom|
|TOM528, TOM578, TOM878||Gatwick,London (LGW) United Kingdom||Rabil,Boa Vista (BVC) Cape Verde|
|TOM593, TOM721||Antalya,Antalya (AYT) Turkey||Gatwick,London (LGW) United Kingdom|
|TOM2285, TOM2613||Son Sant Joan,Palma de Mallorca (PMI) Spain||Manchester,Manchester (MAN) United Kingdom|
|TOM7450, TOM7712||Birmingham,Birmingham (BHX) United Kingdom||Nikos Kazantzakis,Heraklion (HER) Greece|
|TOM7215, TOM7629||Girona,Gerona (GRO) Spain||Birmingham,Birmingham (BHX) United Kingdom|
|TOM1277||Dionysios Solomos,Zakynthos (ZTH) Greece||Newcastle,Newcastle (NCL) United Kingdom|
|TOM7261||Tenerife Sur,Tenerife (TFS) Spain||Nottingham East Midlands,East Midlands (EMA) United Kingdom|
|TOM323, TOM607||Menara,Marrakech (RAK) Morocco||Gatwick,London (LGW) United Kingdom|
|TOM48, TOM52, TOM62||Gatwick,London (LGW) United Kingdom||Cancun Intl,Cancun (CUN) Mexico|
If you’ve started a claim with the airline but been ignored or fobbed off and you want some specialist advice then we can help.
We take on thousands of claims where people have come unstuck after trying to claim direct through the airline, approached the CAA or a dispute resolution service (similar to an unofficial ombudsman) for help, or even if they’ve been to court and lost.
Tui, like many airlines, will offer all sorts of reasons for not paying out your rightful compensation. These might include:
- There was an unforeseen technical difficulty
- There was a hidden manufacturing defect with the plane
- The delay was caused by some other extraordinary circumstance
- The crew or pilot were sick or went over their hours
The good news is that we’ve won claims where the airline has used all of the above, and many more.
If you’re confused because of Tui’s response to your claim, or just not sure if the reasons given are valid, then put your flight details in our calculator and we’ll give you an instant answer.
All our work is provided on a no-win no-fee basis and there are no upfront charges so there’s no risk to you when claiming with Bott and Co. We even cover the upfront costs of the legal fees so you don’t have to.
On the very rare occasion we don’t win a claim, there is absolutely nothing to pay – guaranteed!
Who Are Tui/ Thomson Airlines
Tui airlines is the world’s biggest charter airline, and the third biggest airline in the UK after easyJet and British Airways, carrying more than 10 million passengers per year.
The headquarters are near Luton airport in Bedfordshire but their three largest bases are London Gatwick, Manchester, and Birmingham airports. The registered office is at the TUI Travel House in Crawley, West Sussex.
Tui is expected to change its name soon to TUI Airlines UK in line with its sister brands based in other European countries.
The airline was rebranded to Tui Airways in November 2008 following a merger with two airlines Tuifly and First Choice Airways.
Tui was awarded the most punctual UK airline in summer 2015, but because of the size of the airline there are still millions of passengers delayed each year with Tui.
Recent Successful Flight Delay Compensation Claims Against Tui
Couple Awarded €250 Each After Tui Reject Their Claim
Bott and Co recovered compensation for a couple who were told by the airline that the hydraulic system failure that caused their delay was an ‘extraordinary circumstance’.
When we took over the claim, it became apparent that the delay had been caused by a ‘technical problem’, which is not considered one of the extraordinary circumstances outlined in Regulation EC 261/2004.
We won, and the couple were awarded €250 each.
Families Receive €2,100 For Four Hour delay
Two families had their trip to Florida spoiled when they suffered a delay of four hours with Tui Airways.
Having to keep several young children happy at the airport for so long left the family tired and frustrated at the start of what was supposed to be a great holiday. So, they asked for an apology and compensation from Tui on their return.
When none came, the families came to Bott and Co, who recovered a total of €2,100 for the group.
Delay Caused By a Lack of Fuel
Mr W and his family suffered a delay of 11 hours and 35 minutes when there was not enough fuel for them to fly in a replacement aircraft, after their original aircraft had to be grounded.
Not sure of their flight rights, the family came to Bott and Co for help. We took on their case and recovered €600 per passenger.
Get An Instant Decision
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