Frequently Asked Questions For Motor Finance Claims

Frequently Asked Questions

• I Have a Claim With Bott and Co and I Need to Update My Contact Details

  If you need to update your contact details, such as your email address, phone number, or home address; it’s quick and easy.

  Simply email our Motor Finance Team at: Motorfinanceclaims@bottonline.co.uk

  Please include the following in your message:

  Your full name
  Your claim reference number (if you have it)
  The new contact details you want us to update

  Once we receive your email, we’ll update your information and confirm when it’s been completed.

• I Have Been Asked for an IDD Document: What is an IDD?

  IDD stands for Initial Disclosure Document.

  This is a document the broker should give you at the point of arranging your car finance. It explains:

  Who the broker is
  What services they provide
  Whether they work with certain lenders
  Whether they may receive commission for arranging your finance

  It may also be called a Status Disclosure Document or Key Facts About Our Service.

  Bott and Co may ask you for a copy of this but if you no longer have copies, please do let our team know.

• I Have Been Asked for a SODAN Document: What is a SODAN?

  SODAN stands for Statement of Demands and Needs.

  This is a document the broker completes to show:

  What your needs and requirements were
  Why the finance product offered was suitable for you
  How the broker assessed your circumstances

  It is sometimes called a Demands and Needs Analysis. FOS requests this document to understand why the broker recommended a particular finance arrangement.

• I've Been Told I Have A Claim With Bott and Co, But I Never Signed Up. What Should I Do?

  If you’ve been told you have a motor finance claim with Bott and Co but you never signed up, contact us and we will look into this.

  Simply email our Motor Finance Team at: Motorfinanceclaims@bottonline.co.uk

  Please include the following in your message:

  Your full name
  Your postcode and date of birth
  Your phone number
  Any reference number you may have been given.

  Once we receive your email, we’ll update your information and confirm when it’s been completed.

• Can I Use More Than One Law Firm For My Motor Finance Claim?

  You can instruct more than one firm, but it is generally not recommended. Having multiple representatives involved can create confusion, delays and potential additional costs.

  In most cases, using one experienced law firm helps ensure your claim is handled efficiently and consistently.

• Will Using Multiple Firms Speed Up My Claim?

  No, it can often have the opposite effect. Lenders and finance companies may receive duplicate or conflicting information, which can trigger extra checks or even pause the claim while issues are clarified.

• What Problems Can Arise If More Than One Firm Is Working On My Claim?

  Common issues include:

  Duplicate documents being submitted
  Conflicting legal approaches
  Confusion for lenders and finance providers
  Increased risk of administrative errors

  A single coordinated legal team can help prevent these complications.

• Could I Be Charged Extra Fees For Using Multiple Representatives?

  Potentially, yes. Some firms may charge termination or administrative fees if you decide to transfer your claim elsewhere. It’s important to check your agreement and understand any potential costs before instructing multiple firms.

• Who Is Responsible For My Claim If I Have Instructed More Than One Firm?

  Responsibility can become unclear when several representatives are involved. This may lead to conflicting advice or difficulty obtaining updates. Working with one dedicated law firm like Bott and Co provides a clear point of contact and accountability.

• Does Using Multiple Firms Affect Legal Compliance Or Oversight?

  Motor finance claims often involve complex legal and regulatory considerations. Multiple representatives can make it harder to maintain a clear audit trail and ensure compliance with relevant rules. A specialist law firm can help manage your claim in a structured and compliant way.

• What Should I Do If I’ve Already Instructed More Than One Law Firm?

  You may wish to review your agreements and consider consolidating your claim with one trusted solicitor. Seeking independent legal advice can help you understand your options and avoid unnecessary fees or complications.

  If more than one firm is acting for you, please email us at Motorfinanceclaims@bottonline.co.uk so we can take the necessary steps on your file and provide further advice.

• Can You Review My Situation If I’m Unsure Who Is Handling My Claim?

  Yes. If you are unsure how your claim is being managed or have instructed more than one firm, we can review your circumstances and guide you on the most effective next steps. Please email us at Motorfinanceclaims@bottonline.co.uk