Rebekah Carroll is a Holiday Sickness Fee Earner. She started at Bott and Co in 2012 as an Office Junior after finishing her A Levels, and even though it was for a short period of time, it was enough for her to realise that she wanted to pursue a career in the legal industry.
She left Bott and Co to study Law at Manchester Metropolitan University and then returned to Bott and Co as a Legal Assistant in the firm’s Holiday Sickness Department in July 2015.
With strong academic achievements under her belt from her Law degree at university, she prides herself on establishing an open approach with clients, providing them with the support and reassurance they need throughout their claim.
Shortly after, she started the Legal Practice Course which has provided knowledge and understanding of a full range of matters as well as practical experiences.
The Holiday Sickness Department was very new when she first started, but due to the increased workload and complexity in this area, the team has quickly expanded and Rebekah now handles her own caseload and is currently doing her training contract.
She feels very strongly about helping people who have unfortunately fallen sick while on holiday and have to go through the complex field of holiday compensation claims. Rebekah works hard to establish good relationships with her clients by providing a friendly and helpful service.
“I believe in the importance of excellent customer service as well as encouraging a sense of trust and confidence,” says Rebekah.
“The most rewarding part of my job is definitely receiving positive feedback from clients. It is very nice to know that clients are happy with the service which I have provided. It is also very rewarding and motivating when you have worked on a claim for a number of years, and receive a successful outcome at trial”.
Rebekah recently succeeded in a trial in April 2018, and due to the complexity in this area, more and more claims are ending up at a trial and it is motivating to know that we can succeed, and receive positive outcomes for clients.
Outside of work, she enjoys spending time with family and friends and you will often find her at cinemas.