Devon is a Litigation Executive in the Flight Delay Department and is renowned for her excellent client care skills and passionate approach to Flight Delay compensation.
Prior to joining the Flight Delay team, she worked in the firm’s Personal Injury department; however she later undertook the opportunity to join the new and exciting Flight Delay team as an administration assistant before progressing to her current position.
Her previous experiences in various customer facing roles have been invaluable when dealing with flight delay as well as personal injury clients.
With such practical experience under her belt, she was quickly able to build her knowledge of the litigation process.
Devon invests the same relentless efforts into her cases and her professionalism, dedication and hard work are the driving forces behind her excellent delivery of high quality customer service.
A skilled and determined litigator, Devon’s first priority is to maximise compensation for clients.
Compassionate and conscientious, the most rewarding part of her job is obtaining compensation for clients, particularly those who have waited a long time or have had a particularly horrific experience.
“There is no better feeling than a successful conclusion of a case whether this is prior to a hearing or at the hearing stage.”
Her expertise is in Flight Delay Litigation involving court matters from the defence stage up until a hearing.
Devon’s professional highlight to date was attending the Court of Appeal in May 2014 in the flight delay case of Huzar v Jet2.com, which concerned the argument of technical defects. The decision was that a technical defect could not amount to an extraordinary circumstance.
“It was such an important judgement as it clarified that a technical defect could not amount to an extraordinary circumstance and it is estimated that this decision will affect approximately 2.36 million passengers per year.”
Outside work Devon is involved with charity work and recently raised over £1700.00 in aid of Cancer Research UK with her colleague Claire Shallcross in memory of both their Grandad’s who sadly died of cancer last year by taking part in a charity skydive. Devon also enjoys travelling and spending time with friends and family.