Yes we can! Many of the people who choose Bott and Co to handle their flight delay claim have been trying for months or even years to claim directly from the airline themselves.
Whilst EU Regulation 261/2004 states that you cannot claim financial compensation for a long flight delay due to an extraordinary circumstance, the airline is still obliged to offer its passengers care and assistance.
To help passengers understand their rights better, Bott and Co have created a downloadable flash card for passengers to take to the airport to use in cases of delay.
Bott and Co conducted a survey with over 800 airline passengers who had suffered a flight delay. We asked a number of questions relating the level of customer care and assistance they received while they were delayed.
When it comes to claiming flight compensation, some prefer the “do it yourself” approach. Representing yourself in court, or acting as a ‘litigant in person’ to give it its official title, is certainly an option when it comes to making a flight delay claim; but is not without its potential pitfalls.
Whilst awareness is increasing about your basic flight rights, what’s less known is where you stand for claims that are a little more complex.
In the past we have seen airlines turn down flight compensation claims that were over two years old. Airlines often argued that The Montreal Convention 1999 meant passengers had just two years to bring an EU261 flight delay claim in England and Wales.
Bott and Co’s flight delay compensation lawyers are shaping the very laws on which consumers rely. We played a central role in the landmark Huzar V Jet2 case.
We’re the law firm that took the case of Dawson v Thomson Airways all the way to the Supreme Court and won – unlocking nearly £4billion in flight delay compensation for millions of passengers.
Goel & Trivedi v Ryanair – A victory for millions of passengers. Bott and Co represented Goel & Trivedi in the case – which stands to affect millions of passengers – and won!
An ECJ ruling in the case of van der Lans v KLM has today confirmed that airlines are required to pay compensation when flights are delayed due to unforeseen technical problems.