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Cookie Policy

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Based on 11,683 reviews.

1. Cookie Use

Our website uses cookies. A cookie is a simple unique text file stored on your computer or mobile device by a website server. Only that website’s service is able to retrieve or read the contents of the cookie. It will contain some information such as the URL of the website, a unique identifier and some digits and numbers. Using cookies makes the interaction between you and our website faster and easier. In fact, most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either by creating session cookies (for the duration of your visit) or persistent cookies (for repeat visits). If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in. Cookies are also used by many sites to enable help target advertising or marketing messages based on your location and/or browsing habits. Cookies should be enabled by default on your browser so if you have not changed your settings you should expect to be accepting cookies from websites.

For more information on cookies, their use and blocking them, you may way to visit

2. How we use Cookies

We use cookies to help us analyse user behaviour on our site. We may use this data to improve the targeting of our advertising in the following ways:

Show advertisements on third-party websites to users who have previously visited our website

Adjust our paid advertising on search engines (such as Google) to improve our targeting of previous website visitors

Show adverts on third-party websites to users who have not visited our website but display similar traits and behaviours to the ones who have.

In order to be completely transparent regarding the cookies we use we set out the relevant information below:

2.1 Session Cookies

These cookies are required if you are to allow us to track your visit to our site. These cookies are not stored on your computer and will be deleted when you close your web browser.

2.2 Functionality Cookies or Third Party Cookies

The functionality cookies that we use allow us to monitor patterns of traffic on our website, accurately measure the success of our marketing campaigns. Any site with a social sharing button may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

2.2.1 A full list of our cookies can be found below

Host Retention Period Cookie Name Purpose Linked To User Data Forever _hjIncludedInSample Hotjar tracking No 10 Hours cookies_accepted Cookie notice No Session PHPSESSID Server-side tracking to faciliate claims forms No 10 Hours bcc-data Consumer Claims API/CC Form No 10 Hours bfca-data Flight Delay Compensation API/Form No 10 Hours bfcb-data Flight Delay Compensation API/Form Yes 2 Years _ga Google Analytics tracking No 24 Hours _gid Google Analytics tracking No 1 Minute _gat_gtag_UA_29224406_1 Google Analytics tracking No 3 Years lc_sso10372067 iFrame embed of SRA logo on /contact-us/ No 2 Years _ga iFrame embed of SRA logo on /contact-us/ No

2.2.2 This website may use web analytics services provided by Google Analytics and/or Facebook-Pixel. Both Google Analytics and Facebook-Pixel are web analytics services provided by Google and Facebook-Pixel respectively. Both analytic services use cookies. The information generated by the cookie about your use of the website will most likely be transmitted to and stored by servers in the United States. This data may be used for the purpose of evaluating your use of our site and reporting on website activity as well as providing us with information for targeting and measuring our marketing campaigns. You can arrange to not be included in this analysis by opting out of Google Analytics and Facebook-Pixel in the future.

To do so, please follow the respective links:

Google Analytics Opt-out Browser

Facebook-Pixel, Facebook Ad Preferences

2.2.3 This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at

2.2.4 This site may use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, if provided by you, such as your email address, name and telephone number to enhance your user experience. For more information on the privacy practices of Intercom, please visit Intercom’s services are governed by Intercom’s terms of use which can be found at Should you wish to remove information which you have provided to us via Intercom, please contact us.

To learn more about cookies please visit

To control cookies on different browsers, visit

To learn how to delete cookies, visit

We also provide you with a link to Your Online Choices, a guide to online behavioural advertising,

If you wish to opt out of Google’s use of cookies you can do so by visiting Google’s Ads Settings, or you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.