Phil Joy is a Holiday Sickness Fee Earner having joined Bott and Co in 2015. He represents individuals and families in cases against the major holiday tour operators where clients have gone experienced food poisoning whilst on holiday.
Having always been fascinated by law, Phil decided to make the move from the retail industry the legal sector, bringing with him hands on experience in providing quality customer service – making sure customers feel valued, appreciated and treated fairly.
Before his current role as Holiday Sickness Fee Earner, Phil was a member of the Client First Response Team (CFRT) where he was exposed to inbound queries from new clients in all of the different claim types that the firm deals with – holiday sickness, flight delay compensation, road traffic accident claims and personal injury claims.
His experience, work ethic, exceptional performance and interest in holiday sickness claims saw him join the Holiday Sickness team in 2016. As a Fee Earner he sees cases progress from an initial enquiry all the way through to settlement. Phil is also studying his LPC (Legal Practice Course) alongside his current work.
Phil’s role involves talking to new clients once they have been through CFRT, initiating claims with defendants,, negotiating settlement and preparing cases for trial.
He is devoted to his clients and committed to delivering the utmost in compassionate client services; Phil strongly believes that client care is the most important aspect of his work.
When asked what is the most rewarding about his role, Phil commented: “For me the most rewarding part of the job has to be reaching a settlement with a client. In today’s busy world, holidays are very important to us – we look forward to them, invest time and money in them, often share them with our loved ones and when something goes wrong, it can have a drastic effect – both financially and personally. I believe that when duty of care is not fulfilled, every client has the right to be compensated fully and fairly. It’s very satisfying when the client walks away with a positive outcome on their claim.”
At Bott and Co our service is focussed purely on our clients’ needs and interests. We pride ourselves on our attention to detail and consistent level of client-focussed service, ensuring that all claims are handled in an efficient, professional and effective manner.
Phil excels in proactively ensuring that cases reach settlement by focussing on the key issues, and he adopts a logical approach when advising clients on complex matters.
“Putting my clients at ease from the first very first point of contact and seeing them succeed is what I am most passionate about,” says Phil.
Outside of work Phil can often be found in the gym or playing water polo. He is currently training for the Manchester half marathon in October 2018 and has raised money for Macmillan Cancer Support and Dementia UK. He also enjoys spending his spare time training his puppy, Marvin, and visiting the countryside with him as much as possible.