David Stansfield is a Customer Service Team Member the Flight Delay department at Bott and Co having joined the team in 2016. He has extensive experience in helping clients flight delay compensation claims. David started out in as an Administrative Assistant in the flight delay team in 2016, which formed the foundation of his current job role where he assists with training in the Customer Service Team, particularly focussing on client care.
At Bott and Co his role involves working with building relationships with both existing and new customers, to ensure the firm is meeting and exceeding their requirements, whilst providing them with the very best service in the industry.
Working in a fluid and forever expanding area of law such as EC261/2004 for flight delay claims is of particular interest to David because he finds it intellectually stimulating and ultimately his work helps people who have endured lengthy disruptions which weren’t their fault.
When asked what the most rewarding part of his job is, David commented: “By far the most rewarding part of the job is obtaining justice for passengers who had their holiday unnecessarily disrupted. Speaking from experience, there’s nothing worse than looking forward to going away, getting everything packed, getting to the airport as early as possible to avoid the long queues, only to discover that your flight has been delayed indefinitely or cancelled with no information on what to do next.”
He has a National Diploma in Applied Sciences and Forensics.
David assisted with cases previously where the disruptions were so egregious that they have been featured in a number of newspapers which helped raise awareness for other people to get access to justice as well. “We once had a client who was wheelchair bound being abandoned by airline staff overnight when her flight was cancelled with no assistance,” says David.
His eagerness to develop team members, great attention to detail and has very high standards to ensure that the Customer Service team offer exceptional service at all times and implement any training as and when required, has proved vital for the business.
David works primarily deals with flight delay compensation claims under EU regulation 261/2004. He is also involved with training colleagues as well as ensuring high standards of client care are maintained at all times.
Outside work, he has helped raise over USD$30,000 for charity a few years ago and is looking to organise further charitable events in the future