Some of them have taken the matter to the Civil Aviation Authority (CAA) and either found that the CAA has sided with the airline, or that they have agreed that the passenger is entitled to compensation but have not do anything enforce this decision.
If you’ve hit a brick wall with your compensation claim we can take over your case for you – even when the airline has told you that you do not have a valid claim.
As a law firm we have the power to take your claim all the way to the Supreme Court if needs be and can enforce payments through the Court if airlines do not pay the compensation they have agreed to pay.
Can you take over a case I’ve been handling myself directly with the airline?
Yes. If you’ve contacted the airline and either they didn’t respond or you’re not happy with their response, we can take over your claim.
Remember that your claim expires if court proceedings haven’t been issued within 6 years of the delay so if you are thinking of coming to us for help, do bear this time limit in mind.
Can you take over a case I’ve been handling myself directly with the CAA?
Yes. A large number of the people we assist go to the CAA before turning to us, after finding that the Authority is of less help to them than they had hoped.
Can you take over a case from my current representation?
In most circumstances we can take over a case from your current representation, but this does depend on the exact circumstances of your case and the stage that it is currently at in the claims process.
You can always call us to ask for free, impartial advice on whether handing your claim over to us would be the best move for you. Your call will be confidential and you are under no obligation to hand the claim over to us.
How Brexit Affects Your Claiming Rights
Right now you’re still covered by EU Regulation 261/2004 and you can benefit from the air passenger rights for care and assistance during delays of more than two hours (depending on the distance of the flight) and for claims for compensation of up to €600 for delays of more than three hours (depending on the flight distance).
If you have experienced a flight delay of more than three hours in the last six years and are yet to put in a claim for compensation then we would recommend you submit your details through our flight delay calculator as soon as possible while we have a clearer picture of your passenger rights.
As we learn more over the coming weeks and months and how flight delay claims and air passenger rights are affected we will continue to update you.
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