Bott and Co recovers £308 flight delay compensation from US Airways for passenger who missed connecting flight and was delayed for 24 hours.
Gregory Leach from Huddersfield, West Yorkshire was travelling to Canada to meet a friend for a ski holiday on 19th February 2015.
He arrived at Manchester airport for his 10.45am flight to Philadelphia where he was due to catch his pre-booked connecting flight to Ottawa, Canada.
“As soon as I got to the airport I found out the flight would be delayed. It said on the board that the flight was going to be delayed for three hours. I knew straight away that it was going to be trouble because the changeover time for my connecting flight in Philadelphia was about three and a half hours.
“I asked the US Airways representative at check-in what I should do if I didn’t make my connecting flight, she got her manager over who told me that I wouldn’t miss it and that it would be fine. They weren’t very reassuring.
“I thought the service was pretty poor. To be on the safe side, I asked what I should do if I was to miss it. He replied bluntly that I wouldn’t and walked off.”
“I was almost certain that I wouldn’t make my connecting flight. We were already three hours delayed and my connecting flight changeover time was three and a half hours.”
“Most people got frustrated once we were waiting at the gate; the screen went from saying the plane would be three hours late to three and a half hours late. You could hear everybody tutting.
“I knew then that I definitely wouldn’t be getting on my connecting flight to Canada. The representatives were helpful to some extent, apart from not being able to tell me what to do.”
US Airways didn’t provide any food vouchers, despite passengers asking for them. The plane eventually took off from Manchester three and a half hours late.
The race was on to try and catch the connecting flight…
“It was terrible. When we eventually arrived in Philadelphia the queue we were faced with was absolutely huge. A few of us from the same flight asked airport staff if there was anything that could be done as we were going to miss our connections. All that came back was ‘no, you just have to wait in the queue and there was no fast-track option.”
“I didn’t make my connecting flight. I had to go through security, pick up my bags again, get a bus to another terminal and once I got to the right terminal my gate was at the far end of the terminal – there was absolutely no chance I was going to make it.”
Greg went to the US Airways desk where they provided him with flight tickets to Canada for the following day.
“When I asked what to do in the meantime, it was only then that they reluctantly gave me accommodation for the night.
I didn’t want all the hassle so I thought it would be easier to let someone who knew what they were doing handle my claim. I left my flight delay compensation claim in Bott and Co’s hands.
“I asked about money or vouchers for food but they said they didn’t do that. The accommodation was fine, it was just a shame there was no evening meal or breakfast included, I wasn’t sure what they expected me to do.”
“I missed a day of my ski trip; it wasn’t the best possible start.”
“I found out about EU Regulation 261 on the Martin Lewis website. He suggested filling out a form online.
“I didn’t want all the hassle so I thought it would be easier to let someone who knew what they were doing handle my claim. I left my flight delay compensation claim in Bott and Co’s hands.”
“The service has been efficient and I have been kept updated throughout the way.”