Bott and Co recovers £929.98 flight delay compensation from United Airlines within three weeks for couple who missed the first night of their anniversary holiday to America.
Richard Gill and his wife Pamela from Dalton-In-Furness, Cumbria, were flying with United Airlines from Manchester to Newark Liberty International Airport, New Jersey on 29th June 2014.
“I had planned the holiday in celebration of our wedding anniversary. We got to the airport with enough time to check-in and go through security. We waited until our flight was called and then boarded the plane shortly before our departure time of 9.25am.
Waiting on the United Airlines plane…
“The plane didn’t seem to be going anywhere and then an announcement came over the speaker system telling passengers that the pilot had taken ill. We were on the plane for a further 30 minutes until being told to get off.”
Once back in the terminal, passengers were given food vouchers for £10 per person.
When we found out we wouldn’t be flying until the following day, all we could think about was the disappointment of missing the first night of our holiday.
“After waiting a short while, we were told that we would be staying in a hotel at Manchester Airport overnight and would not be flying to America until the following day. We also got a voucher for an evening meal at the hotel.
“I thought that the United Airlines representatives were helpful and communicative. They gave everyone a form to fill out and said that it was to claim flight delay compensation, telling us we could claim up to 600 Euros each.
“We felt better about the flight delay and missing a whole night’s stay of our holiday knowing we would be compensated by the airline.”
Sending the flight delay compensation form back to United Airlines…
“Once we got back off our holiday I filled out the form and sent it back to United Airlines. I didn’t hear anything back so I kept ringing up to receive an update. I continued to pursue them and it was only when I contacted them again 14 weeks later that they said they wouldn’t pay out.
To be told at the time of the delay that we would be compensated to then being told otherwise was frustrating.
“At the time we were delayed, the representatives indicated to us that we would be entitled to flight compensation by handing out the forms. To be told we wouldn’t be able to get any compensation and that I couldn’t take it any further was irritating.
“I sent them an email complaining and never received a reply.
“It has definitely put me off travelling with United Airlines, the service we received once home was appalling.”
Finally getting the flight delay compensation they were entitled to
“I was watching the Martin Lewis Money Show and he was explaining how people could claim for delays under EU Regulation 261/2004. He recommended claiming through a solicitor, so I went online and Bott and Co had the best reviews and reputation.
“The service was very good and although I knew I would have to pay a fee for using Bott and Co, the amount received was money I wouldn’t have had anyway because I was never going to get anything from United Airlines.
“Although I was not bothered about paying the fees because I was happy with the service, I felt the airline needed to take responsibility for the delay so I have contacted them once again to see if they will reimburse me the fees I paid Bott and Co, I’m not holding out for a reply though.”
“We are going to put the flight compensation money received towards another holiday in September 2016.”
It took Bott and Co just less than three weeks to settle Mr Gill’s claim.