David Mason, father of 15 year old quadriplegic Leon, tells Bott and Co how a strong odour on board a TUI Airways flight led to firefighters escorting everybody except his family off the aircraft, leaving him to carry his wheelchair-bound son off himself.
A family instructs Bott and Co to recover flight delay compensation for them after missing a large family reunion in South Africa. Due to blunders at the hands of Lufthansa, the family missed the event after being delayed for 72 hours.
Bott and Co recovers £2,171.75 in flight delay compensation from Thomson for a family of four who were originally told that their flight had been delayed due to a technical fault, but then found out it was due to the captain being taken ill.
Bott and Co recovers £818.78 flight delay compensation from Thomson for Manchester couple who were delayed and refused compensation by the airline even after court ruled in their favour.
Couple from Mansfield instruct Bott and Co to help them recover flight delay compensation after being refused compensation by British Airways for 5 hour flight delay.
Bott and Co recovers £567.32 flight delay compensation for a couple from Cornwall who were delayed for over 3 hours, but told by EasyJet that their delay was less than 3 hours.
Bott and Co recovers £786.77 flight delay compensation from Wizz Air for passenger who was delayed for two days on his way home from Prague.
Bott and Co help couple who had to pay hundreds of pounds in legal fees after taking Ryanair to court over a gruelling seven hour flight delay.
Bott and Co recover over £660 compensation for family whose memories of a great holiday in Kos were ruined.