Bott and Co have settled a flight delay compensation claim for a grandad after he and his grandchildren were forced to sleep on cold, hard airport floors and given just €6 (£5.25) after their Monarch flight home to Manchester was delayed for almost 26 hours
The pensioner from Crewe, along with a 20-strong group of his children, grandchildren and friends were returning home from a week-long holiday in Tenerife in October 2016 when their ordeal began.
It went wrong as soon as we boarded the plane.
Martin Lockett, 70, has described the experience as horrendous, and came to Bott and Co after Monarch refused to pay compensation, or even reimburse them for their expenses.
“We were sat at the gate for four hours, we didn’t even get a push-back. The cabin crew told us that the plane had arrived with a fault, then the captain came on and said there was a problem with a generator and we would be taken off the plane and a coach would come and pick us up and take us to overnight accommodation.
“We went back into the airport and were left in the arrivals area, there were no coaches, no hotels and we were given just a €6 voucher and left there overnight.
“I’m 70 and I was sleeping on the cold hard floors with my grandchildren, the youngest of which is two.
“We weren’t even allowed access to our luggage to get medication for the children and my heart tablets.”
Not booked on a flight at all…
When the family went to the Monarch desk the next day to find out what was happening and when they would be able to go home, they were told they weren’t booked on a flight at all.
“The airport staff were so obnoxious, telling us we weren’t booked on a flight back when Monarch were saying we were.”
When the family eventually managed to board a plane back to the UK, they found that it was to Birmingham – 90 miles further south…
“Eventually we got on a plane and ended up in Birmingham. It seemed like it took forever and was so frustrating.”
It was a shocking experience and we haven’t had an apology let alone a penny
Bott and Co Flight Delay Legal Manager Coby Benson says “The law is very clear on this point; airlines are obliged to provide food, refreshments and overnight accommodation where necessary and when you see the pictures of pensioners and children sleeping on airport floors it is clear why this law is in place – to protect passengers. When airlines don’t provide that basic care and courtesy passengers you can understand why passengers are aggrieved and are determined to pursue that compensation.”
A spokesman for Monarch has told the media: “This claim is progressing with Mr Lockett’s legal representatives and our legal team.”
After taking legal action against Monarch with the help of Bott and Co, Mr Lockett has now been awarded £349 compensation.
The rest of his party are yet to be paid but are entitled to similar pay-outs – a potential total of £6,976.
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