Bott and Co recover £393 for family who suffered a 24 hour airline delay on their way back from a skiing holiday.
Mr Wragg, his wife and their 19 month old baby were flying home from an Austrian Ski break on 1st March 2008. It was only when they were on-board the plane that they were told they wouldn’t be taking off.
“We sat on the aircraft for four hours before being sent back into the terminal, where we stayed for several more hours with no explanation.”
Passengers were given food vouchers but there was nothing suitable for a baby to eat. Adding insult to injury, Thomson refused to give us our luggage to retrieve our child’s food.
“The cabin crew and pilot didn’t seem to know what was happening either. Thomson were neglectful even of their own staff. One crew member told us he would understand if we never wanted to fly with them again!”.
A baby with nowhere to sleep
At 1am the family were sent to a hotel and told they would be picked up in five hours to fly back to Gatwick Airport. “There were no cots available and we were only offered one nappy for our baby for the whole delay. I couldn’t believe it.”
When they were finally taken back to the airport and flown home, the Wragg family had suffered a delay of over 24 hours. They were forced to cancel the Mother’s Day plans they’d made as a result.
“I decided to write to Thomson to see if I could claim compensation but I received a response telling me to claim through my travel insurance. But I didn’t do this because I believed the delay wasn’t my fault.
“After a few years, I heard about European Regulation EC 261/2004 and realised I was just within the six year limitation period.”
He wrote to Thomson again but was told he couldn’t claim because his delay happened over two years ago. Mr Wragg then contacted the Civil Aviation Authority (CAA) who said they could not force Thomson to pay.
“I was so close to giving up until I heard that BBC Radio 4 was doing a show about flight delay compensation. I took part in the programme to talk about my experience, and how I felt as though there was nowhere to turn.
“I couldn’t fault Bott and Co”
Bott and Co were recommended to Mr Wragg shortly after is radio interview. He submitted his details with little hope, only to hear he had a valid claim.
If I had another delay I would be straight on the phone to Bott and Co.
“Bott and Co were great. I gave them the problem; they did the research, said we had a claim and then issued court proceedings for me.
“The whole process has been painless for me and I got regular updates from the flight delay team about where my claim was at.
If I had another delay I would be straight on the phone to Bott and Co.”