This case study was featured in the Belfast Telegraph.
John McMaster from Belfast, who suffers from a form of arthritis, claimed flight delay compensation from easyJet with Bott and Co’s help after a delay of sixty hours due to bad weather caused him a great deal of pain.
Bad weather causes cancellation
On the morning John was due to depart from Bristol to travel home to Belfast, John was alerted to the fact that his flight was delayed due to bad weather.
Not feeling too concerned, John arrived at Bristol Airport. “I was told to just go to the airport as normal,” he said.
However, despite an improvement in the weather and the resuming of flights arriving into and leaving Bristol, John’s flight was cancelled.
A lack of funds
John, who had been staying with friends for a couple of days, was stuck – due to his form of arthritis, called ankylosing spondylitis, he is unfortunately unable to work and so did not have the funds to pay to travel home himself. Instead, he had to place his trust in easyJet.
An unreasonable solution
easyJet offered only one option to John – to travel on a replacement flight three days later, despite the fact that there were tickets available to purchase online for the next day.
I started to panic as I was going to run out of medication and I had little money available to me.
This wasn’t practical for John, who was worried about managing his pain. Describing the situation he found himself in, he said, “I started to panic as I was going to run out of medication and I had little money available to me. I had packed enough medication for the weekend but didn’t expect my trip to last an extra three days.”
The situation deteriorated for John, who was placed in a hotel by easyJet for the first night of his delay. After this, he had to make several calls to the airline requesting to be put up in a hotel for the next two nights, as his original hotel was booked up.
Given my condition, it meant I was holed up in my hotel room with nowhere else to go, no money and in a lot of pain.
Feeling helpless at the time, John recalls, “My friend was going on holiday so I couldn’t stay there. I had no option other than navigating my way around an unfamiliar city from one hotel to another.”
Throughout all of this, John described an increasingly intolerable level of pain while carrying his luggage: “It got to the point where I couldn’t stand up straight because the pain in my back was so bad.
It was very painful to walk and carry my luggage from one place to another.
“The airport is a good distance outside the city and that meant I had to try to get back out there..”
Home at last
Although John was happy to finally be home after his stressful sixty hour delay, the inconvenience caused by easyJet was not over, as the long delay also caused him to miss an important medical appointment.
Since suffering this terrible experience, John has instructed Bott and Co to assist him in claiming compensation against easyJet.
Coby Benson, Flight Delay Legal Manager at Bott and Co said: “Under EU Regulation 261/2004, if a flight is cancelled due to bad weather, as a priority the airline should re-route passengers at the earliest opportunity, on any available airline. John didn’t have the money to purchase tickets for flights departing sooner, so easyJet should have made every effort to get him on one of the earlier flights.”
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