In December 2008, Carly and Gregg Knott flew from London Gatwick to Sharm el Sheikh to spend Christmas in the sun, sea and sand. The two week vacation enabled the couple to take in the weather and soak up the sun before coming back to the UK to welcome in the New Year.
Mr Knott had an important meeting with a potential new client for his painting and decorating business thus needed to get back to London on time. But when the couple arrived at Ophira Airport to fly back to Gatwick on 28th December 2008, they were met with confusion and chaos as their flight was initially delayed, then after a few hours they were informed that their return flight to Britain was cancelled, which meant that Mr Knott was not going to make this essential meeting in which a business contract was at stake.
Mr Knott felt that he had “lost out on the deal” as a result of the flight cancellation. Mrs Knott said: “we didn’t have any money left and we weren’t kept informed as to what was going on.”
The couple were then taken to the Grand Rotana hotel just a short distance away from Sharm el Sheikh Airport, where they were given a token for one drink and a buffet meal. When they asked about other drinks they were told that the airline would pay for one drink and that is all.
A coach took them to the airport in the morning where they boarded a flight to London shortly after 11am on 29th December 2008. The Captain of the aircraft then apologised for the cancellation.
Carly Knott said how she and her husband felt that “the airline was thinking ‘yes your flight is cancelled, but we will put you in a nice hotel and keep you quiet’, however we were not told our rights.”
Mr and Mrs Knott have been seeking compensation from Easyjet as a result of the cancellation which delayed them by nearly 15 hours, and although the claim was from December 2008, Easyjet have only now admitted liability after Bott and Co Solicitors issued court proceedings.
The couple who now have a young son have been forced to wait almost five years as a result of Easyjet’s failure to properly fulfil its obligations under EU Regulation 261/2004.
Commenting on the Knott’s case, flight delay compensation lawyer at Bott and Co, Coby Benson said: “We are delighted to obtain compensation for the Knotts after such a long wait.
It’s scandalous the lengths they have had to go to in order to enforce this regulation – they are entirely clear and none of the evidence has changed since it was first presented half a decade ago yet it has taken the involvement of solicitors and the issuing of Court proceedings to enforce their rights.
We have had the claim less than three months and have obtained a successful resolution and we see this as vindication for innocent passengers and a clear message that if you have been delayed in the last six years and there are no extraordinary circumstances, your rights can be enforced.”