East 17 band members Robbie Craig, John Hendy and Terry Coldwell instructed Bott and Co to help them recover flight delay compensation after their flight was cancelled from Aberdeen a few hours before they were meant to depart.
“We had just finished a show in Aberdeen and we were scheduled to fly at 8:25am the following morning. When we arrived back at the hotel, I received an email at 3.15am to tell me the flight was cancelled.”
“We panicked because we needed to get back to London for rehearsals so we decided to go straight to the airport to see if we could catch another flight.”
British Airways didn’t want to help us whatsoever.
“British Airways told us to find another airline as they had no other flights going out that day back to London. They didn’t help us at all. They said the cancellation was down to bad weather, but the weather was fine!”
Robbie had overheard one of the British Airways check-in staff saying that the flight was very quiet and thought they cancelled it because there weren’t enough people on the flight.
“They didn’t give us any food vouchers and we were stuck in the airport until 11am. They just didn’t care.”
Finding another airline…
“Because British Airways had no other flights back to London, we had to find another airline ourselves. However, we found that our only option was to fly to Manchester as we needed to get back to our show in time that evening.”
“I spent £360 on train tickets from Manchester to London and money for a taxi. British Airways agreed to pay for a new flight but I didn’t hear anything back from them. I called them and I always got cut off after I got through to various people.”
The cancelled flight caused us hell…
“We missed our rehearsals for the two gigs we had that weekend. It was so stressful on the day.”
Claiming compensation for the cancellation
“I understand that delays happen and that’s fine, but when they cancel flights and don’t provide another plane for you, that was really frustrating and led me to seek compensation with British Airways.”
“We found out at the airport that we could claim flight delay compensation because everyone was complaining and were saying we were entitled to it.”
“I found Bott and Co Solicitors online and decided to give it a go. They were very prompt and I was delighted how fast I received the compensation!”
“We travel abroad a lot due to playing various concerts so we still travel with British Airways, although we always have a laugh because we always think it’s going to get cancelled.”
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