A dream holiday in Florida soon became a nightmare fight for flight compensation for Andy Swire and his three children.
When Andy and his three children headed to the airport to return from a fantastic family holiday in Florida, they were told their flight was delayed by just under six hours. Mr Swire at first just thought this was a bit of an inconvenience but when he got home and tried to get the compensation he was rightfully due, his small inconvenience soon turned into a lot of hassle.
A long-awaited holiday of a lifetime
It was a long-standing family promise: Andy had been promising his daughter the holiday of a lifetime to Florida since she was 11 years old. After leaving the army, Andy saved up and in 2008 he kept his word, taking his two daughters and son to Orlando just days after her 21st birthday.
Why I decided to claim flight compensation
Mr Swire said that the long delay was an inconvenience but nothing that the family couldn’t handle. He was definitely glad the delay was on the way home rather than on the flight out to their holiday destination. The airline gave the family food vouchers which, while they weren’t a lot, he said it was something at least.
Andy didn’t do anything about claiming flight compensation at first, quite simply because he didn’t know that you could. Towards the end of 2013, Andy started seeing more about flight delay compensation in the news so he contacted Monarch to start his flight delay claim.
Fobbed off by Monarch and ignored by the CAA
The airline replied to Andy’s initial letter telling him that he and his family were not entitled to flight compensation because their delay was due to a flight planning failure.
Working in IT means Andy is a dab hand at finding the answers he needs on Google. He searched the web for advice on his situation and discovered that if his delay really was due to a flight planning failure; all flights in and out of the airport that day would have been affected. This was not the case, leading Andy to doubt the explanation Monarch had given him.
Monarch referred Andy to the CAA, but unfortunately this didn’t provide the progress he had hoped for. He said:
“The CAA has ignored my contact efforts to this day and is as much use as a chocolate fire guard.”
Hit a brick wall
Deciding not to wait around any longer for a response from the CAA, Andy posted on the website TripAdvisor to see if he could find anyone from the same flight but as it was a long time ago he had no luck.
Just when Andy was about to give up his efforts, by chance he was contacted on Facebook by Sharon from Leeds who was on the flight from Manchester to Florida – on the same plane that later Andy and his family would fly back on.
Phone dropped in cockpit
Sharon had also been delayed on her flight and was having little luck pursuing compensation via Monarch so she had got in touch with us here at Bott and Co to take on her case.
Sharon was told by cabin staff at the time that the reason for the delay was because “A phone had been dropped in the cockpit and they were having to take out a panel to get to it”.
Sharon put her case in the hands of Bott and Co and was successful.
Andy followed suit, getting in touch with our flight delay team here at Bott and Co and asking us to take over his claim. Andy said:
“As I saw more and more articles in the press about flight delays and how good Bott and Co are, in the end I thought why not.
“I got in touch with Bott and Co solicitors and the rest is history, I got my money.”
The end result
Mr Swire said that once going to Bott and Co his journey to compensation was really painless. He sent a couple of emails and signed a couple of e-sign documents and then the result came back successful! In total Mr Swire was awarded £1300 compensation for him and his family, and commented:
“Ideally it would have been nicer for the airline to accept my claim in the first place and not had to of paid the fee to use a solicitors … but something is always better than nothing and without Bott and Co I wouldn’t have got anything.”
Andy has decided to put the money towards paying for his next trip to Florida! Let’s hope there are no delays this time.