Bott and Co recovers £1,204.84 flight delay compensation for a family of three who were told by Ryanair that they were not entitled to anything.
Peter Craddock and his family were travelling back from Gran Canaria on the 26th October 2011. They had checked-in and sat down in the departure lounge when they noticed about an hour before their flight that there was going to be a delay.
We were kept in the dark, Ryanair wouldn’t tell us what the problem was.
“Once we saw the first announcement on the board, the delay just kept going on and on. All we could follow was the information on the screen. No one from Ryanair was telling us anything.”
“After about three hours, Ryanair representatives came round to offer food vouchers to the delayed passengers. They came round once or twice to update us but that was it during an eight hour delay!”
Eight hours later, the passengers boarded the plane and were ready to be flown back to the UK. Once Peter arrived home he decided to claim flight delay compensation.
“I’m not normally one for complaining and if we had been treated well by Ryanair I would have probably put it down to experience, but because they treated us badly I decided to claim.
Ryanair blamed extraordinary circumstances
“When I enquired about the flight delay they said it was an extraordinary circumstance and they just fobbed us off.”
“I decided to write a letter to the Spanish Civil Aviation Authority who did some investigation and said that I should be entitled to flight delay compensation but that they wouldn’t be able to enforce it.”
I wrote to Ryanair again and they said I couldn’t claim flight delay compensation a section time, blaming ‘extraordinary circumstances’
Deciding not to give up, Peter tried to claim through his household insurance. They provided a legal team who did another investigation but said there was only a 50/50 chance of winning so they didn’t want to pursue it.
Close to giving up on the flight delay claim
After nearly giving up hope Peter came upon Bott and Co. “I approached Bott and Co and it couldn’t have been any simpler!”
“You do get what you pay for with Ryanair and I have flown with them since but in this instance their attitude was terrible and they treated us badly.”
“The service from Bott and Co was fantastic. They kept us well informed about how things were going. They always painted a positive outlook and never promised anything but gave encouragement.”
If I’d gone to any other solicitors, Ryanair would probably have probably dismissed it, but because you have the highest reputation of winning cases, I think airlines decide to pay out.
“I know you took a percentage but it’s a reasonable fee and it was explained in advance how much I would be getting.”