Bott and Co recover £1,108.41 in flight compensation for a family who missed 50th birthday celebrations on the first night of their trip to Florida.
Pamela Gibson, her husband, 13 year old daughter and their friends arrived at Manchester Airport from Scotland on 23rd June 2011. They checked in and boarded their Thomson flight on time at 10.30am.
Everything was going smoothly until the pilot announced that they wouldn’t be able to take off because of a mechanical fault.
The group sat on the aircraft for an hour before being called back into the terminal. Airport staff told them that a flight from Birmingham was going to be diverted to pick them up and to wait in the airport lounge.
They started to realise they would miss the birthday celebrations…
As minutes turned into hours, the family and friends had to accept they would miss celebrating Mr Gibson’s 50th Birthday that evening. There was no way they would arrive in time for what had been planned and paid for in advance.
Pamela said “The delay ruined my husband’s 50th birthday. By the time we arrived it was just a case of grabbing something to eat and going straight to bed. We missed a special surprise show booking and celebratory dinner.”
After hours waiting, passengers were given a £5 food voucher each as part of the airline’s obligations under European Regulation EC 261/2004. Five minutes later everyone was called to board the replacement aircraft, arriving in Orlando over four hours later than scheduled.
Journey to claiming compensation…
A year after the delay, the family realised they were entitled to compensation after hearing about the EU Regulation and so wrote to Thomson requesting this.
They received a six page response quoting extraordinary circumstances and a lot of legal jargon.
We realised that the people who were getting paid were the people taking the airlines to the small claims court and we didn’t have the confidence to do that ourselves.
Deciding to give it one more try Pamela wrote to Thomson again, receiving a letter back citing that it was over three years since the flight and therefore they weren’t eligible for compensation.
She said “We weren’t getting anywhere and we knew that they were going to continue to fob us off because we have no experience in the matter. We did a bit of research and found the Money Saving Expert website where Bott and Co came highly recommended.”
“Everything has been so easy with the electronic signatures and monthly updates to keep in touch and let us know what was happening with our claim. When we heard it had been successful and received £369.47 each we were thrilled.”
The wait for their friends isn’t over yet…
The Gibson family friends who they were travelling to Orlando with decided to claim compensation through another company and are yet to receive their flight delay compensation.