Bott and Co recovers £461.53 flight delay compensation from Air India for passenger who was delayed for five hours and 42 minutes
Pritam from Harrow, London, was travelling from Heathrow Airport to Indira Gandhi Airport, New Dehli, where he was due to catch a connecting flight to Amirtsar, Punjab.
The trip was of great importance to Pritam, who was travelling to India on a pilgrimage journey to visit the Golden Temple of Amritsar.
“My taxi had arrived to pick me up and I was just about to leave my house on the 8th January 2016 when the phone rang. It was a representative from Air India explaining that there was going to be a delay with my flight.
The flight delay experience was a shambles and we weren’t kept up to date. I missed a night at the hotel which had been paid for.
“They said that my flight would not be leaving until around 6pm. Luckily, I was able to stay at home until that evening and hadn’t arrived at the airport and gone through security – something I imagine happened to many others on my flight.
“I left that evening at around 6pm to go to the airport to catch the flight. Once in New Dehli my connecting flight was delayed for around seven hours. I couldn’t claim for this delay due to it being outside the EU but by this point I had lost a lot of faith in Air India.”
“The flight delay experience was a shambles and we weren’t kept up to date. I missed a night at the hotel which had been paid for.”
“Nothing was provided, it was such a shambles. I travelled with Air India 20 years ago and had a bad experience with them then but I thought that this time things might have moved on and gotten better but there was definitely no improvement.
“The first delay was an inconvenience but I was lucky to have been informed whilst still at home. It was the delay in New Dehli that was frustrating. We were given no information and we were just sitting watching the boards. No Air India representatives were available and if you asked anyone for information they wouldn’t give any. It was very disorganised.”
Claiming flight delay compensation from Air India
“I heard from another passenger that Air India provide compensation for first class passengers but not business or economy. All first class passengers were given claim forms to fill out but no one else was. This is what led me to write to Air India, if they were entitled, so was I.”
Once home, having just about been able to make his pilgrimage journey, albeit quite late, Pritam wrote to Air India and they replied apologising and saying that they should have provided food during the delay but that he wasn’t entitled to compensation.
“I went onto Google and found Bott and Co at the top with the best reviews so made a claim. I thought the service was very nice and I am very pleased with the end result.
“I was extremely happy with the compensation I received. I would never travel with Air India again.”