Bott and Co recovers £439.00 flight delay compensation from Air Canada for passenger who was delayed for seven hours and 11 minutes.
Regular traveller Margaret C from Lancashire was flying to Canada with her friend for a tour around the country, something they had looked forward to for quite some time.
The ladies met their tour group in Manchester and travelled to Heathrow by coach on 5th September 2015 for their 11.05am flight to Calgary International Airport, Canada.
“As soon as we arrived at Heathrow we could see that there were quite a few people mumbling and grumbling. When we got over to check-in the representative said the plane hadn’t even left Canada.”
It was quite hard to digest that the plane hadn’t even left Canada. We knew we would be waiting for a while.
“The rep didn’t state a time; she just said it hadn’t left and that we would have to keep checking the information boards.
“We hung about for ages and ages because nobody knew what to do. Everybody was saying it was ridiculous. Things do happen and they don’t do these things on purpose but the Air Canada representative wasn’t very forthcoming with information.
“They gave us a £5 voucher to go and buy ourselves some food but this didn’t even cover a drink. They must have realised this because the lady came back and gave people another voucher for £10 but only some people got this as not everyone was about.
“They should have kept me informed and I think they should be obliged to tell you why the plane has been delayed. People were getting agitated.”
The ladies often travel and had never experienced anything quite like this.
“The flight was delayed for just under eight hours which meant a long and boring wait. It also meant that when we landed in Calgary, we had missed so many hours of our holiday and actually had to skip the first activity our tour had planned and a meal.”
“We weren’t even given an apology for the delay. I travel a lot and have been delayed a couple of times on odd flights for an hour or a couple of hours but nothing like this.”
Claiming flight delay compensation from Air Canada
Margaret made her claim separately from her friend because her friend was going to do it through her travel insurance – something Margaret was told she couldn’t do.
“My travel agent contacted Air Canada and they acknowledged the delay but didn’t say what caused it. They refused monetary compensation but offered 15% off another Air Canada flight that had to be used within 12 months. I found this ridiculous.
“I thought their offer was dreadful so I went online to see if I could find any further information and that’s when I found Bott and Co.”
I thought the service was excellent. I was very happy with the amount I received, especially considering what the airline first offered me.
While Margaret’s friend still hasn’t received her compensation, Margaret is now looking forward to her holidays planned in 2016 and hopes she doesn’t endure any similar experiences to her Air Canada delay.