James Simpson and his brother from Bedfordshire have instructed Bott and Co Solicitors to claim flight delay compensation after their easyJet flight home from Edinburgh Airport was delayed for 24 hours.
Mr Simpson was travelling home to Luton Airport in London on 26th May 2017 after enjoying a much needed break with his brother in Edinburgh.
They checked in for their 20.55pm flight but at 9pm, were told by easyJet that their flight would be delayed for 1 ½ hours. The delay went from a couple of hours to the following day, then on the 27th May, it was again delayed further.
“30 minutes later, it was cancelled”
James said “At first, we weren’t told anything but then we saw lots of people going over to the easyJet desk and so decided to follow. The whole flight queued up waiting for information.
“After around ten minutes, an easyJet crew member came down the line and told each passenger that our flight had been cancelled due to someone vomiting on the plane arriving from Luton and upon arrival at Edinburgh, the staff had gone over their allowed working time.”
“You would assume that the person that vomited would have either been taken off the plane at Luton or that it would have been cleaned up and we wouldn’t be delayed for over a couple of hours, let alone cancelling our flight until the following day.”
Passengers were told that they would be given details of a new flight the following day via text and email and that easyJet would sort out overnight accommodation for them.
“We continued to queue because the airline told us that they were arranging hotel accommodation for us. We were also all given £6 worth of food vouchers each.
“After an hours wait, they told us that they couldn’t arrange accommodation for us and that we needed to make our own arrangements. They promised to refund the money we spent on accommodation if we sent our receipts and proof of purchases to the airline once home.
“The staff didn’t give us thorough enough information. We didn’t know what was happening and what time we were scheduled to fly the following day”
Eager to get back home
“When we arrived back at Edinburgh Airport on 27th May for our 2.55pm flight, we were told that flight was again delayed for just over an hour. The delay on the flight the following day is still a mystery, the airline didn’t give us any information as to why we were delayed again.
“The delay caused unwelcome repercussions for me. My mother is in quite the late stages of onset dementia, meaning she requires someone to be with her full time. I had arranged two days away with my brother to get away from everything and my dad was looking after my mum while we were away.
“My dad was due to go away to do something over that weekend which he had to cancel due to us not being home on time.”
Why Choose Bott and Co?
- We've Claimed More Compensation Than Any Other Flight Delay Law Firm
- The Airlines Can’t Ignore Us – We’ll Take Care Of All Communication And Paperwork For You
- Industry Leading Success Rates
- Just Add Your Flight Details And We'll Do The Rest
Not getting anywhere…
Upon arriving home, James sent his accommodation receipts to easyJet and also asked for compensation for the cancelled flight.
“EasyJet responded declining any reimbursement of hotel accommodation and transport expenses because these were provided by the airport, which they weren’t otherwise I wouldn’t have the receipts with proof of payment. The airline also refused to compensate for the delay and cancellation, citing that I wasn’t entitled under the regulation.
“It’s been an absolute fight and huge pain to get anywhere with the airline.
“I have since spoken with easyJet again and they have agreed to refund the hotel cost but nine days later and they have not done anything with it. It’s been a slow and agonising process contacting them.”
“I have never been delayed before and this experience has put me off travelling with easyJet. If the option is available, I will fly with another airline in the future or get the train.
“The communication between the staff at the airport is not very good. They tell you one thing and then do another. They said we could get compensation and now they are refusing it.
“I would advise anyone who is delayed to get stuff in writing from the airline at the time of the delay at the airport.”
After getting nowhere with the airline, James did some research online where he found Bott and Co. Under EU Regulation 261/2004, both James and his brother are entitled to compensation for this flight cancellation as none of the circumstances are extraordinary, including exceeding flight crew working hours.
Coby Benson, Flight Delay Compensation Legal Manager at Bott and Co said “Airlines are obliged to provide overnight accommodation where appropriate or reimburse passengers as well as care and assistance and when passengers are not provided with this basic right they are understandably more motivated to pursue a compensation claim.
“Airlines should have provisions in place should events such as crew exceeding working hours occur. Mr Simpson is entitled to 250 Euros for the flight cancellation he encountered and the Bott and Co legal team are currently working on his case.”
Get An Instant Decision
Check if you can claim compensation for a delayed flight with our instant flight claim checker.Check YOUR FLIGHT CLAIM