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A Financial Conduct Authority (FCA) investigation discovered widespread evidence of mis-selling on all types of UK car finance agreements.

Mis-selling occurs when the person buying the car has not been presented with all the information necessary to decide whether the contract represented value for money or was financially viable.

You may be able to claim for a mis-sold car finance agreement if the salesperson failed to give you all of the information about your agreement, misled you, provided poor advice, or did not inform you of any commissions or interest being charged as part of the agreement.

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Frequently Asked Questions About The Claim Process

  • You can instruct more than one firm, but it is generally not recommended. Having multiple representatives involved can create confusion, delays and potential additional costs. In most cases, using one experienced law firm helps ensure your claim is handled efficiently and consistently.

  • If you need to update your contact details, such as your email address, phone number, or home address; it’s quick and easy.

    Simply email our Motor Finance Team at: Motorfinanceclaims@bottonline.co.uk

    Please include the following in your message:

    Your full name
    Your claim reference number (if you have it)
    The new contact details you want us to update

    Once we receive your email, we’ll update your information and confirm when it’s been completed.

  • Don’t worry, this is very common. Most clients no longer have copies of older finance documents.

    If you don't have the documents we’ve asked for (such as an IDD or SODAN), please let us know straight away by emailing: Motorfinanceclaims@bottonline.co.uk

    In your email, simply include:

    Your full name
    Your claim reference number (if you have it)
    A short message confirming that you don’t have the requested documents

    Once we know, we can update your file.

  • You can instruct more than one firm, but it is generally not recommended. Having multiple representatives involved can create confusion, delays and potential additional costs. In most cases, using one experienced law firm helps ensure your claim is handled efficiently and consistently.

  • No, it can often have the opposite effect. Lenders and finance companies may receive duplicate or conflicting information, which can trigger extra checks or even pause the claim while issues are clarified.

  • Common issues include:

    Duplicate documents being submitted
    Conflicting legal approaches
    Confusion for lenders and finance providers
    Increased risk of administrative errors
    A single coordinated legal team can help prevent these complications

  • Potentially, yes. Some firms may charge termination or administrative fees if you decide to transfer your claim elsewhere. It’s important to check your agreement and understand any potential costs before instructing multiple firms.

  • Responsibility can become unclear when several representatives are involved. This may lead to conflicting advice or difficulty obtaining updates. Working with one dedicated law firm like Bott and Co provides a clear point of contact and accountability.

  • Motor finance claims often involve complex legal and regulatory considerations. Multiple representatives can make it harder to maintain a clear audit trail and ensure compliance with relevant rules. A specialist law firm can help manage your claim in a structured and compliant way.

  • You may wish to review your agreements and consider consolidating your claim with one trusted solicitor. Seeking independent legal advice can help you understand your options and avoid unnecessary fees or complications.

    If more than one firm is acting for you, please email us at Motorfinanceclaims@bottonline.co.uk so we can take the necessary steps on your file and provide further advice.

  • Yes. If you are unsure how your claim is being managed or have instructed more than one firm, we can review your circumstances and guide you on the most effective next steps. Please email us at Motorfinanceclaims@bottonline.co.uk

  • Bott and Co Solicitors provide specialist legal support for motor finance claims. Our dedicated team manages claims professionally and transparently, keeps clients informed at every stage and helps avoid common issues associated with multiple representatives.