Bott and Co Communications Update
We are working with much smaller teams at the moment and are currently experiencing a higher volume of incoming enquiries.
For queries relating to:
Flight Delay Compensation claims, please email email@example.com quoting your Bott and Co claim reference number if you have an existing claim with us.
Road Traffic Accident claims, please email firstname.lastname@example.org quoting your Bott and Co claim reference number if you have an existing claim with us.
If you wish to contact us about anything else, you can do so by emailing email@example.com
Whilst we aim to reply to all emails as soon as we possibly can, please allow up to 2 working days.
Thank you for your patience and your support.
We can advise that our staff are responding calmly and flexibly to the ever-changing landscape, and are determined to continue to offer the high standard of service we are known for.
In order to do this effectively, it is essential that we are enabled by a secure and efficient IT platform and a team of trained and experienced employees. We would therefore like to reassure you that we have a Response Team in place and are continually monitoring our robust business continuity plan, to ensure we can continue to deliver our services to you successfully in the event of an office shutdown, or if members of business become ill or are advised to self-isolate.
What action and response plan has Bott and Co undertaken to mitigate COVID-19 risk to staff?
All Bott employees have been informed of where to obtain guidance on exercising prevention measures issued by the NHS or World Health Organization (WHO), and regular updates are being delivered to staff.
We are currently taking extra precautions to further ensure the uninterrupted delivery of our services, whilst also protecting the health and safety of our clients, suppliers and staff.
- We are practising an increased level of hygiene and have made antibacterial soap and sanitiser gel available for visitors and staff.
- We have removed tea towels and hand towels and have replaced these with disposable paper towels.
- We have increased cleaning procedures to occur regularly throughout the day, with special focus on communal areas using alcohol based cleaning products.
- Staff who need to travel around the business are provided with additional cleaning materials.
- We are encouraging our staff to utilise audio conferencing and video calling facilities for any non-essential face-to-face meetings.
- We are providing home working where necessary and limiting access to the office where possible to employees only.
- We are monitoring the travel plans of our staff to ensure they self-isolate if they have travelled to a high-risk area.
- We are following government guidance on self-isolation.
In addition to the above, we have undertaken a full risk assessment of our offices, the output of which can be viewed here.
How will Bott and Co continue to maintain commitment of services to our clients?
We are abiding by all national and local rules and restrictions and have a robust Business Continuity Plan, which is being tested on an ongoing basis. Our response team has identified the critical functions which are required to continue our operations, and have allocated resource to those functions.
Whilst additional Business Continuity functions are being developed, there may be times when clients may not be able to communicate with certain staff members over the telephone and we are therefore encouraging clients to communicate with our staff via email.
We are continuing to respond to the changing landscape that this virus is creating and our goal is to remain flexible enough to be able to respond to the situation. We are prepared to navigate through this time and are continuing with our efforts to improve this functionality.
How can our suppliers, contractors, clients and partners help mitigate risk?
We kindly ask that you refrain from visiting Bott and Company’s office, or meeting face-to-face with Bott and Company staff, if you are experiencing flu-like symptoms, have travelled to an area of high Coronavirus contamination or have come into direct contact with a person who has tested positive with Coronavirus in the last 14 days.
How will clients be updated on any changes in services?
Any updates relating to the manner in which Bott and Company will respond to the outbreak shall be posted on our website. Please visit this page for further updates.
Many thanks from us all for your flexibility and understanding as we join forces during these challenging and uncertain times.
COVID-19: What are my rights if my flight is cancelled?
The news and official government advice surrounding COVID-19 is changing daily. Our aim is to keep our clients as informed as possible, and so any updates will be added to this page.
We’ve had numerous enquiries from our flight delay compensation clients, understandably seeking clarity on their passenger rights during these uncertain times.
If you had booked a flight departing the EU (including the UK) and your flight is cancelled as a result of Coronavirus, your flight will be covered under EC Regulation No. 261/2004.
This means that you will be entitled to either a full refund, a free replacement flight to your final destination, even if it’s with a different airline. Alternatively, you could opt for a free replacement flight at a later date, subject to availability of seats.
For more information on the subject of flight rights and Coronavirus, please visit: https://www.bottonline.co.uk/holiday-claims/holiday-refunds