In light of the announcement that Monarch has ceased trading and cancelled all its future flights we have compiled a list of FAQs about flight delay/cancellation claims and what your rights are.
I have a claim with you against monarch. Will I get paid?
If we have received money from the airline and already notified you of this, then we will send on your compensation as per usual. For any claims made with us that we are yet to receive money from the airline on, unfortunately it is unlikely that we will receive compensation in full from Monarch. We will continue to monitor the situation and keep you updated on the progress.
I had a monarch flight delay but haven’t claimed – can I still claim?
You will not be able to claim compensation using our service. You could write to the CAA but as the airline has ceased trading it is highly unlikely that you will receive any compensation.
I’m stranded abroad due to fly back with Monarch – what do I do?
The CAA are chartering aircraft in order to return people back to the UK. They will contact you about your new flight details at least 48 hours before you were due to return. Keep an eye on monarch.caa.co.uk for more information.
I’ve booked a package holiday with monarch which has now been cancelled – how do I get my money back?
Package holidays with Monarch are protected under Air Travel Organiser’s Licence (ATOL) so you will be entitled to a refund on the cost of the holiday. You will need to contact ATOL in order to start that process.
I had a flight only booked with Monarch which has now been cancelled. What can I do?
Unfortunately flight only bookings with Monarch are not ATOL covered. If the individual flight cost was more than £100 and paid on a credit card, then you can use section 75 under the Consumer Credit Act to recover your money. If the flight cost was paid on a debit card or the individual flight cost was less than £100 then you can use the Visa/MasterCard/Amex ‘chargeback’ system to recover your money. You’ll need to contact your card provider direct to claim.
Are you still accepting monarch flight delay claims?
We are no longer able to accept Monarch flight delay claims as the airline has ceased trading due to rising fuel costs, a drop in the value of the pound, and depressed prices in the short haul market.
I received an email stating my claim with you against Monarch was successful. Will I still receive my compensation?
If you received an email stating we had received payment from Monarch on your claim then we will process this payment to you in the usual way. If you have received an email saying the claim was successful but not yet been informed we had received money from the airline then unfortunately you won’t receive any compensation.
The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas