When Bott and Co was first set up on 22nd January 2001 by David Bott, Gary Froggatt and Paul Hinchliffe, the firm was a small personal injury company with just 23 members of staff.
Now, fifteen years later, Bott and Co employs over 100 talented individuals who have worked together over the years to ensure that we are able to continue providing an outstanding service to the people who need our help.
In this video, Senior Partner David Bott looks back at how the legal industry has changed in the last fifteen years, and how Bott and Co has met these challenges head on.
Video: Bott & Co Turns 15
We wanted to create a law firm that we’d be proud of – that was the number one thing. The fact of the matter is we have achieved that.
As David points out in the video, Bott and Co’s success is reliant on over a hundred people working together towards a common goal. It’s impossible to put down every single thing each individual and their departments do to achieve this, but here’s a very brief overview…
Personal Injury, Liability and Holiday Claims
Our Personal Injury Department has shown great resilience and adaptability following the Jackson reforms, as have the Liability Team who have dealt with some of Bott and Co’s largest cases.
Our legal experts have risen to every challenge that the last fifteen years has thrown at them. These departments – including cycle accident claims and holiday claims – are not just made up of expert Solicitors, but also Litigation Executives, Fee Earners and Admin Support, who all play their own vital roles in ensuring that our clients receive an outstanding level of care, and the maximum amount of compensation they are entitled to.
Client First Response
A major emphasis on customer care is what differentiates Bott and Co from other law firms; that care begins with the Client First Response Team (CFRT). CFRT work long hours including weekends and bank holidays to ensure that the people who come to us for help are met with kindness, empathy and all the information they need to know that they are putting their claim in safe hands.
At the same time as adapting to increasingly frequent and dramatic changes in the legal industry, the team have to be experts on every single service that Bott and Co offers, from cycle accident claims and employer liability, to flight compensation and holiday illness – which is no easy task.
The Flight Delay Team
When a ban on referral fees was introduced by LASPO in 2013, many law firms were forced to downsize, or even shut down. Instead, Bott and Co chose to diversify, opening up our flight delay department that same year.
In under three years, our Flight Delay Team has fought for the rights of 59,000 consumers, recovering over £13.5million for more than 42,000 of them already.
A dedicated team of just 11 people has won over 7,000 court cases in that time, including the two Supreme Court Victories that unlocked billions of pounds on compensation for delayed passengers; Huzar v Jet2 and Dawson v Thomson Airways.
Our Accounts Department
Accounts process all incoming and outgoing funds, be it client damages, costs or court fees. That’s for RTA, liability, travel sickness and flight delay.
Their hard work has made the very existence of the flight delay team possible; tens of thousands of extra clients means tens of thousands of extra processes for them. They’ve embraced that mentality, the IT improvements and changes in the way they have to work with no additional staff being added to them, and frequently work beyond traditional working hours to meet these demands.
Our in-house IT Team
Our talented in-house IT Team have made it possible for Bott and Co to adopt a highly automated, light touch approach that allows us to deal with significant case volumes without compromising client service. The team has been pivotal in our success and profitability: our automated and 100% electronic claims service has vastly improved the speed, ease and efficiency of the service that we are now able to offer clients.
We’re extremely proud of the whole department for their work in creating our flight claims checker, which hasn’t only been essential for the success for the flight delay team but has provided free access to justice for more than 70,000 people.
Operations or ‘Ops’ are the people who deal with day-to-day office maintenance and running of the office and the business, from reception staff to the Post Room Team. These people are a massive part of internal communications at Bott and Co, ensuring the smooth running of the business at all times.
The bulk processing has impacted on the Post Room Team in particular with the additional post, but there has also been a dramatic reorganisation of the office which has meant all members of Ops coming in very early in the morning and at weekends to get the office how we want it with no disruption during the working week.
Communications and Marketing
When Bott and Co launched fifteen years ago, the personal injury landscape was so different that most law firms, including Bott and Co, didn’t have a website to advertise their services. But when LASPO changed how law firms acquired claims, Bott and Co had to invest in its website and its brand to attract clients.
Communications and Marketing work hard to ensure that the law firm is able to self-generate claims for the business, and to build and protect the Bott and Co brand. The team have also worked closely with the Flight Delay Team to raise awareness of flight compensation in the public eye, making people aware of the consumer rights they didn’t necessarily know they had.
In 2015 Bott and Co was accredited with the Gold standard for Investors in People
At Bott and Co we’re passionate about opening a door to the legal industry for promising young people, which is why we launched a recruitment process for twelve legal apprenticeships that will continue throughout the year. We also set up the Bott Academy, where staff can enrol in courses to improve their career prospects, with all fees paid by Bott and Co.
More than a quarter of Bott and Co staff have benefited from the Bott Academy, with courses ranging from legal qualifications, to accounting and marketing.
To learn more about the people who make Bott and Co great, meet Our People.