The passengers approached award-winning Cheshire law firm, Bott and Co, in order to recover compensation from the airlines. In a number of cases, passengers had attempted to recover the compensation themselves, only to be rejected.
In less than 300 days the team have successfully recovered compensation for over 2,500 passengers against 39 different airlines.
Bott and Co’s flight delay compensation team, which launched on 21st February 2013, has risen to become the leading flight compensation service in the UK, having recovered more compensation for passengers than the Civil Aviation Authority (CAA) in the first 100 days of the team going live. In less than 300 days the team have successfully recovered compensation for over 2,500 passengers against 39 different airlines.
Mrs Kay, who had the start of her honeymoon ruined by a flight delay of four hours, approached Bott and Co. She said: “I got more information from the flight delay compensation team than I did out of Thomas Cook, as the process was straight-forward and I was provided with regular updates on my claim. My husband and I were delighted to receive £230.29 each in compensation, which we didn’t think we would get. Whilst the start of our honeymoon was ruined because of the flight delay, the compensation is a way of the airline making amends.”
The idea of creating a dedicated flight compensation service was spear-headed by Technical Legal Manager, Coby Benson who won the ‘Rising Star’ award at the 2013 Modern Law Awards, due to his work establishing the new department in the company.
Mr Benson said: “I’m pleased that airlines have improved in how quickly they pay flight compensation to passengers who have experienced flight delays or cancellations, however, it’s unfortunate that in a large percentage of cases we need to issue court proceedings in order to secure a settlement. I hope that over time airlines will comply with their obligations automatically, without having to involve the courts.”
However, whilst passengers are more likely to recover compensation through a law firm, the team continue to advocate passengers try to claim compensation themselves. Passengers who believe they are entitled to compensation under European Regulation 261/2004 can download a free claim template letter from the company’s website and check their entitlement to compensation with the online calculator.
Under 261/2004, air passengers are entitled to a right of assistance and compensation if their flight is delayed by three hours or more, or if it is cancelled. According to Paul Hinchliffe, Managing Partner at Bott and Co, the focus for Bott and Co going forward will be to ‘better promote passenger rights’.
He said: “I’m delighted that we have successfully recovered over £1 million for passengers in such a short amount of time. However, airlines are continuing to reject passengers who attempt to claim themselves, by fobbing them off with legal jargon. Going forward, we are committed to ensuring we continue to act as consumer champions against the airlines, and we’ll continue to promote awareness of passenger rights.”
- Over £1 million recovered for 2,500 passengers.
- Cases won against more than 1,000 flights.
- Flight compensation recovered against 39 airlines.
- Currently working on cases worth more than €4.5 million.
- 10,000 passengers currently on the system.
For more information contact Sam Borrett, Communications Manager, at Bott and Co on 01625 415800 or email email@example.com
Notes to Editors
- Bott and Co is a solicitors firm based in Wilmslow, Cheshire and specialising in personal injury and flight delay compensation.
- The company was founded in 2001 by David Bott, Paul Hinchliffe and Gary Froggatt.
- Bott and Co employ 75 staff and a quarter of those staff have received funding for training or career development from the company.
- The business had a turnover of £11.8m in 2012/13
- Bott and Co won CILEx Employer of the Year in 2010, Modern Law’s Team of the Year and Rising Star in 2013 and the Law Society Excellence Award in Business Development and Innovation 2013.
- David Bott is a past president of the Association of Personal Injury Lawyers (APIL).
- Bott and Co is one of the most productive law firms in the country, ranking 4th for revenue per lawyer in The Lawyer’s UK200 in 2012.
About Bott and Company
Bott and Company is a specialist consumer rights law firm founded in 2001 by David Bott, Paul Hinchliffe and Gary Froggatt and was one of the first firms to be granted Alternative Business Structure (ABS) status.
The Company believes in delivering a great value and high quality legal service to its customers and is committed to maintaining ethical conduct at all times.
Modern Law Awards
Bott and Co were shortlisted in five categories for the 2013 awards including Innovation of the Year and ABS of the Year, winning Team of the Year and Rising Star awards.
Law Society Excellence Awards
Winners of Excellence in Business Development and Innovation award, also shortlisted for Junior Lawyer of the Year and Excellence in Marketing and Communications in 2013. Bott and Co were shortlisted for a practice management award in 2007 at the Law Society Excellence Awards.
Investors In People
We continue to be accredited as an Investor in People and receive regular audits to ensure we comply with this kitemark
The quality and high standard of the business and the practice management is demonstrated with the award of the Lexcel Practice Management Accreditation from the Law Society.
Manchester Legal Awards – Law Firm of the Year
We are proud to have been a finalist in the category of Law Firm of the Year at the Manchester Law Society legal awards 2012.
ilex Employer of the Year 2010
Bott and Co won the ilex Employer of the Year in 2010 due in large part to our unique internal training programme – Bott Academy
About Regulation 261/2004
The European Union has published a universal form that can be used for filing complaints in relation to Regulation 261/2004 (air passenger rights). This form must be accepted under European law by ALL airlines and ALL European national enforcement bodies
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