Bott and Co’s IT team work extremely hard to maintain our high standards of client care. The team plays a key role in keeping the business online which means we are able to access your case records at the click of a button whenever you call.
IT use the latest reporting technologies to ensure that everything runs smoothly and any necessary downtime happens out of office hours so that you – our clients – can always get hold of us when you need us. We grabbed 5 minutes with IT Manager Susan Luya.
Who’s the best team tea maker and why?
The right cup of tea at the right time can make all the difference to the team’s enthusiasm for the task at hand. But when the chips are down and the pressure is on, getting a brew round wrong can cause more than a ripple of discontent!
Brewing up for all nine team members (and remembering everyone’s very specific requirements!) is no mean feat. Baylis is praised for each tea he makes so he definitely stands out as the best by far – but some would argue his award-winning teas are too few and far between!
The IT team are so fussy about the quality of our tea that we even buy our own stash of a certain brand of tea. We keep it hidden in the cupboard along with our “absolutely necessary” biscuit stash.
Who do you have to hide the biscuits from?
There’s no chance of hiding biscuits in our team – we all notice almost instantly if the offerings are mysteriously depleted. We all have our own favourites and make sure we stock up when they’re ‘On offer’ at the supermarket. But the humble ‘Digestive’ has to be singled out as a necessary, ever available basic. No-one ever wants a Digestive until about a Wednesday or Thursday afternoon when a project may have gotten a little boring and some comfort food is desperately needed.
On dress down Friday, who is the best and worst dressed and why?
Hmmm, this is a controversial question. Most worrying is when a couple of us come in wearing nearly identical clothing – great minds think alike and all that! Abby always brings a dash of sparkle and colour to the office … but that’s not just on dress down days.
If you were to have a team song, what would it be?
I take it back what I said about the last question, this is even more controversial! I need to confer with the whole team on this one. After a lot of debate, we settled on “Help!” by the Beatles………Go figure!
If you were all stranded on a desert island, who would be the hunter-gatherer and why?
Definitely Robo! Without a doubt! He already has a desk collection of twigs, conkers, stones and other interesting finds from his lunchtime walks. Plus his ability to find a bargain at Waitrose is like none other! A true hunter-gatherer!