Holly joined Bott and Co in 2015 as an Administrative Assistant for the Road Traffic Accident Team, handling client queries daily. We take a coffee break to find out all about Holly.
What brought you to Bott and Co?
After living in London for 5 years, it was time for a change of scenery. I am originally from Durham and studied in Preston, so the North of England is really my home. I moved to Wilmslow without a job, and having worked in retail customer services for the past seven years I was looking for a new, exciting challenge.
What is the best part about being an Admin Assistant at Bott and Co?
For me the best part of being an Admin Assistant is speaking to and building relationships with our clients.
I think it is important for our clients to have someone on the end of the telephone that they feel they can speak to; who will be friendly, able to listen and happy to help – and I hope that I am one of those people.
It is also rewarding to know that you have been able to help to settle a claim and that there has been a successful outcome for our client.
Tell us about your journalism degree.
When I was younger, I always wanted to be a teacher, however in high school I decided that I would go for the more ‘glamorous’ option – journalism.
I studied at the University of Central Lancashire, and I can safely say that they were some of the best years of my life.
The degree itself was really interesting – I took the TV and radio route which meant that I spent a lot of time pretending to be a TV reporter or recording mock radio shows. We also had lectures from really interesting people such as Janet Street Porter and Channel 4’s Jon Snow.
As part of the course we had to complete work experience placements and I was extremely lucky to spend a week at Coronation Street. It was crazy to walk on the famous cobbles and meet the cast. I also edited an episode of the show which was aired on TV – my 25 minutes of fame!
What do you like to do in your spare time?
One of the things that I like to do to relax in my spare time is to bake. I’m not sure I am up to the ‘Great British Bake Off’ standard but I do enjoy baking for friends and family, and of course for the charity bake sales that we hold at Bott and Co throughout the year.
I am also somewhat of an antiques lover and like to visit charity shops and fayres to find interesting little trinkets. My best finds so far have been a beautiful pair of miniature brass candle stick holders. I also have a full Royal Albert tea set, which was all purchased in charity shops – I suppose it can’t be too bad if I am helping charities, right?
I also volunteer for Girl Guiding UK as a Brownies leader.
You mention you are involved with Girl Guides/Brownies, tell us how you got into this and a little more about it.
I first started volunteering when I lived in London. It is really easy to get stuck in the ‘rat race’ so I decided that I wanted to do more with my spare time, and do something that would be both beneficial to me and hopefully to others.
I am a huge animal lover so I applied, and was accepted, to volunteer as a Kennel Support Volunteer at Battersea Dogs and Cats Home. This was an incredible experience, working as part of a huge team to make sure that all of the animals in their care are well looked after until they find their forever home.
At the same time, I also started to volunteer for Girl Guides UK. I am currently a leader for Brownies and have also previously helped out with Rainbows too.
Many moons ago, I was a Brownie myself and I absolutely loved it, so I thought that it would be a great way to give back.
Being part of Girl Guiding has allowed me to be involved with and do so many amazing things that you wouldn’t usually do – I did my first aid training in the stables in the Buckingham Palace Mews, I attended the Big Brownie Sleepover in the Museum of London, and in October we are going on our pack holiday to Knowsley Safari Park.
Perhaps one of my favourite moments of being involved with Girl Guiding was receiving a letter from the Queen (by way of her Lady in Waiting) to thank the Brownies for the birthday cards we sent to Her Majesty for her 90th birthday earlier this year.
We hear that your favourite season is autumn/winter, tell us why this time of year is so special to you.
Without doubt, autumn and winter are my favourite times of the year.
I love the colour of the leaves, crisp autumn mornings and wrapping up warm in scarves and bobble hats.
The celebrations in the later part of the year are also my favourite. I love to decorate the house for Halloween and visit the local fireworks displays.
I also love the anticipation and build-up of Christmas – buying gifts, decorating the Christmas tree and seeing everyone so happy and excited about the days ahead.
What is the best place you have visited and why?
My favourite place to visit is Germany. I first visited on a school trip when I was in high school and I will be making my seventh visit later this year.
I love everything about Germany; the people are so nice, the towns and cities are beautiful, and perhaps most importantly – they appear to love Christmas just as much as I do!
Last December I visited the Christmas markets in Munich. They were absolutely incredible – rows and rows of market stalls selling everything from traditional gingerbread to hand-painted nutcracker soldiers. I loved the city so much that I am going back again this year followed by a trip to Nuremburg.
What are you most looking forward to in 2017?
My boyfriend Ken and I have just purchased our first house so I imagine that 2017 will mostly be spent decorating and turning it into a beautiful home.
I will hopefully also be able to plan a visit, or two, to Germany!