Gemma started at Bott and Co in 2015 as a member of the Flight Delay Compensation Team.
Since joining, Gemma has decided that she wants to pursue a career in law and is currently studying CILEx through the Bott Academy alongside her job role.
We catch up with Gemma to find out about her role, studies and what motivates her.
What are the challenges you face working in the Flight Delay Team at Bott and Co?
I would say the most challenging thing I face is juggling the work load while keeping clients up to date on their individual claims.
What is the most rewarding part of your job?
The most rewarding part of my job is definitely telling clients when their claim has been settled and telling them how much compensation they will receive. Clients who have been fobbed off by the airlines are often surprised that we managed to get them the compensation the airline originally said they weren’t eligible for.
You are studying through the Bott Academy, how are you finding this?
I find studying through the Bott Academy very rewarding, however it can be stressful at times with working full time, especially when an exam is coming up. I particularly like that I can pick which units I want to study and when I want to do these.
Why did you choose to study CILEx, what are your goals?
Before starting at Bott and Co I was accepted by a university to study Criminology, I was also offered a full time job in retail which at the time seemed more appealing. Studying through the Bott Academy allows me to do both.
We hear you do a lot for charity, including running. Can you tell us about how this all came about?
Sadly my friend Laura died from lung cancer in 2014 and since then a group of us decided to raise money for both the Roy Castle Lung Cancer Foundation and Macmillan. So far over £30,000 has been raised in her memory.
What are your charity challenge achievements to date and which are you most proud of?
So far I have completed the Manchester Half Marathon, the Manchester Marathon and a mud run. We still have a sky dive planned and I would like to run another marathon. I’m so proud of everything I’ve done so far.
Other than running, what other hobbies do you have?
Other than running, studying and working full-time, I find it hard to have time for anything else. When I do have any spare time, I like to spend it with my family and my puppy.
Where do you see yourself in five years’ time?
In five years’ time I hope to have completed my level 6 diploma in Law and Practice and then I’ll be able to continue to develop my career within the legal profession.
If you could visit place anywhere in the world, where would it be and why?
I would love to visit Australia. I have lots of family who live over there who always come over here to see us. It would be nice to one day be able to go out to visit them.
What’s the best/worst gift you’ve ever received?
My best ever present has to have been for my 21st Birthday, my boyfriend took me to New York! I had always wanted to visit and I had the best time ever.