Chantelle is a Portal Fee Earner who is passionate about helping her clients at every step of their road traffic accident claim.
Chantelle graduated with a degree in Criminology and joined Bott and Co in 2013 as a member of the Client First Response Team.
Chantelle then became an admin assistant whilst studying with CILEx to qualify as a Legal Executive. Through hard work and dedication, Chantelle progressed to become a Portal Fee Earner in 2015.
We catch up with Chantelle to find out more about her, including what her New Year’s resolutions are…
Why did this type of work interest you, and how did you get started?
I like to help people, and make a difference to people’s lives when they most need it. I feel that I’m good at empathising and understanding different people’s circumstances.
What motivates you?
My family motivate me, particularly my son Leo. They are always very supportive in all aspects of my job.
What part of your job do you personally find most satisfying?
When I receive a thank you from a client or when I can send the cheque out to the client at the end of a case; I know that the money will make a difference to their lives following the incident.
Where do you see yourself in five years’ time?
I would like to be a qualified solicitor. I intend to complete CILEx and qualify as a Legal Executive before commencing the Legal Practice Course (LPC) through the Manchester University of Law.
What special advice do you have for anyone seeking to become a Portal Fee Earner?
I would advise anyone who has aspirations of becoming a Portal Fee Earner to work hard and ask as many questions as possible. If you are transferring from an Admin Assistant to a Fee Earner, I would recommend trying to understand why you are asked to do certain work.
What’s your greatest achievement and how has it shaped you?
I gave birth to my son Leo at the age of 16. Fortunately, through hard work and dedication, I was able to complete my A-Levels and degree whilst my son was very young and I am now a full-time working mum.
We understand that you volunteer at the moment – please can you tell us a little bit more about that?
I currently volunteer at Manchester Action on Street Health (MASH) which is a charity organisation drop in centre for women working in the red light district in Manchester. The drop in centre supports women with housing issues, mental health problems, health and counselling support.
It is a very valuable and important support to extremely vulnerable women. The skills that I have developed through volunteering at MASH are also transferrable to my full-time role at Bott and Co, particularly in communicating with vulnerable clients.
We hear you like to travel, having visited places such as Cuba and Morocco, where is next on your list to go to and why?
My next trip is to Thailand in May 2016 with my family. We’ve always wanted to travel to Asia to experience the different culture and wildlife.
What makes you happiest?
Coming home to my son and listening to him read before bedtime. Children have such vibrant imaginations.
What’s the craziest thing you’ve ever done?
In 2012 I did a skydive from 14,000 ft. It was extremely nerve-racking and exhilarating.
Do you have any New Year’s resolutions for 2016? If so, what are they?
1. Learn Karate
2. Read more
3. Learn another language