Our in-house Client First Response Team works over 90 hours a week, including evenings, weekends and bank holidays to deliver expert advice and care to our clients when they need it most.
CFRT as we call them, provide a rapid response to enquiries and take on new personal injury, holiday sickness and flight delay claims over the phone, by email and over webchat.
We took 5 minutes with the team to find out what makes them tick.
What is your biggest accomplishment as a team?
Last year we won the Modern Law Award for ‘Best Client Care Initiative’ and we were Highly Commended for the Law Society’s ‘Excellence in Client Service’award. The team has grown so much in the past year and it really was an honour to be recognised for all the hard work that we’ve put in.
What’s your biggest challenge right now?
Every single person who calls us is different, so our biggest challenge is probably making sure that each caller understands that they can trust Bott and Co to treat them with professionalism, proficiency and respect throughout their journey. We’re the first ones a person will speak to when they come to us for help, so ensuring that every client is given peace of mind as soon as possible is a challenge we always work hard to rise to.
If you were to have a team song, what would it be?
It’s got to be “I’ll be there” by the Jackson Five – or at least we will be there for 90 hours per week!
What are the strangest claims you have ever received?
We like to think that there’s no such thing as strange claims, just unusual ones that we can’t help clients with. One that springs to mind is the caller who got in touch, wanting to make a claim against his mobile phone provider because he said was suffering from a severe headache after receiving his phone bill that month.
If you could have three celebrities join your team for a day, who would they be and why?
After much discussion we’ve managed to narrow it down to…
1. Stephen Fry – for his vast knowledge and entertainment value
2. David Beckham – legendary and can share some great inspirational football stories
3. Lady Gaga – to bring a touch of creativity and glamour
If you could change your team name, what would you change it to and why?
The A Team – just because we are!
Name a superpower each member of the team would have and why?
Ribia – Invisibility so she can do whatever she wants.
Laura – Time travel so she can skip straight to Fridays.
Paul – Invincibility as nothing can defeat him.
Sophie – Flying so she can go anywhere she wants.
Ann – Mind reading so she can foresee potential danger and combat it.
Saqab – Super memory so he can absorb all information.
Devika – Seeing into future so she can win the lottery.
Akdus – Midas touch so that everything he touches turns to gold.
Does anyone on the team have any strange food habits?
There’s no such thing as strange food habit. When it comes to food, anything goes in this team!
If your team was a dish, what would it be and why?
I think we’d be a Knickerbocker Glory, full of yummy allsorts like jelly, ice cream, and fruit. There’s something for everyone.
If you were to be an Olympic team, what sport would you compete in and why?
We’d be the 4 x 400 Relay Team because, like working in CFRT, it requires stamina, discipline, endurance, strength and, more importantly, calls for the ultimate team work so as not to drop the baton.