Insurers have launched a scathing attack on the Law Society’s Don’t Get Mugged campaign.
The Association of British Insurers (ABI) has called the campaign ““a gross error of judgment” and “little more than public name-calling”. Otto Thoresen, Director-General of the ABI said in a letter to new Law Society chairman Nick Fluck: “Your campaign is a gross error of judgment, represents a deeply regrettable resort to little more than public name-calling and it comes as a matter of considerable surprise that a professional and well-respected organisation such as the Law Society is prepared to lower itself to such action.”
Insurers have been calling personal injury lawyers all the names under the sun, but don’t like it when the shoe is on the other foot.
In the letter it was alleged the FSA statistics proved by the Law Society came from a study involving 113 cases from three insurers over four years ago.
A responding letter by The Law Society’s Nick Fluck defended the use of the statistics and invited Thoreson to conduct a new study: “Will you and the ABI join the Law Society in facilitating such a study? You may be rest assured that we will do everything possible to assist.”
The campaign encourages accident victims to seek advice from a solicitor before accepting an insurer’s first offer, but James Dalton, Head of Motor and Liability at the ABI has previously stated the ABI’s own code of conduct for third party assistance may not be “robust enough for the industry.”
He said: “If even the ABI is acknowledging that the code is not fit for purpose, I cannot see how consumers can have any confidence that the ‘third party assistance’ process will be to their, rather than the insurer’s advantage – again justifying the need for our public information campaign.”
Bott and Co ran our own “Don’t Get Mugged Week” campaign, which highlighted case studies where claimants using a solicitor had received a much larger final settlement than what they were first offered, with increases of up to 4200%.
Paul Hinchliffe, Managing Partner at Bott and Co said: “It’s important that claimants understand the benefits of seeking legal advice. Insurers have been calling personal injury lawyers all the names under the sun, but don’t like it when the shoe is on the other foot. Are we really expected to believe the ABI’s third party assistance guidelines are enough for them to act in a claimant’s best interests?”