A ruined holiday can be a huge disappointment having saved all year for a relaxing break from work or some quality time with the family.
At Bott & Co we deal with a range of holiday complaints and we’ve recovered millions of pounds for consumers over the 15 years we’ve been in business.
If you’ve not had the time of your life on holiday for whatever reason and want to know if we can recover compensation for you then give our friendly legal team a call on 01625 415850 for some no obligation advice.
What Can I Claim For
When a holiday doesn’t live up to expectation the list of possible complaints is long and could include any or all of:
Our specialist flight delay and holiday illness teams can recover compensation for flight delays, holiday illnesses, or accidents abroad all on a no-win no-fee no risk basis.
There are also ways you can complain directly to your tour operator if you don’t feel like the service you’ve received has been as it should be.
Making a Holiday Complaint
Some people choose to complain directly to their tour operator whether it’s First Choice, Thomas Cook, Thomson, Monarch or Jet2 and each business will handle complaints in slightly different ways.
If you have made a complaint and the tour operator has responded with an offer of compensation without legal advice you won’t know if the offer is fair or not.
We can advise you on the potential value of your claim if you want to make a complaint related to a flight delay, holiday illness, or accident abroad and save you the hassle of dealing with the tour operator.
How Much You Can Claim
Compensation amounts can vary dramatically depending on the nature of the complaint. Lost baggage and dissatisfactory accommodation can mean hundreds of pounds in compensation whereas accidents or illness abroad can result is tens of thousands of pounds.
Flight delay claims have set amounts depending on the distance travelled and length of the flight and vary from €250 to €600 per passenger.
Illnesses such as food poisoning or norovirus can see typical payouts of several thousand pounds depending on how long the symptoms last.
Compensation for injuries can be much more and some of the more common injuries and the compensation amounts are as follows:
- Broken arm (up to £15,510)
- Broken leg (up to £31,680)
- Severe ankle injury (up to £56,320)
- Moderate neck injury (up to £31,130)
In addition to the compensation for the injury we will recover any out of pocket expenses and in some cases the entire cost of the holiday from the third party.
Why Choose Bott & Co
You may wish to make your complaint to First Choice, Thomas Cook, Monarch, Thomson, or Jet2 without legal advice, but there are a number of things you should remember if that’s the route you take.
- Whatever you say to the travel company may be used against you in your claim
- Be aware of what the complaint is worth so you don’t accept a lower settlement offer
- Keep a record of all the correspondence with the travel company
- Send copies of all the evidence (photos, medical reports etc) and keep the originals safe
- If you accept a ‘goodwill offer’ this might prevent you from recovering further compensation if you don’t get better
Our award-winning legal team know all the tricks and jargon used by travel companies to try and settle complaints for as little as possible and we know how to negotiate with them.
Our services are offered on a no win no fee basis, meaning you’re at no financial risk to make a claim.
We recover many times more compensation than our clients are offered when the go direct to the travel company or third party insurer.
With our no-win no-fee no risk guarantee you can relax with peace of mind that your claim is in safe hands.
To find out more about our services call our friendly team now on 01625 415850.