You can complain directly to the holiday tour company if something has gone wrong, and you don’t feel you’ve received the level of service and holiday you expected, or you could contact our team for a free, no obligation consultation.
There are a number of laws that protect you when traveling abroad.
The Package Travel Regulations 1992 provides holidaymakers abroad with the same level of protection that you would receive if you were in the UK. This means that the holiday tour operator is responsible for all aspects of your trip, including transport, accommodation and “other tourist services” such as food and entertainment.
The Regulations define a “package” holiday as the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight.
The Package Travel Regulation can cover a multitude of circumstances from accidents, sickness to bed bugs.
The Athens Convention 1974 is there to help if you may have suffered illness or injury on a cruise.
These laws don’t provide protection in cases where you simply didn’t enjoy your holiday, or the problem was out of the tour operators control such as if the weather was bad.
What To Do When Injured Or Sick Abroad.
If you find yourself in a situation where you’ve become ill, or have suffered an accident, we recommend you take the following steps.
Contact your tour operator representative, and or hotel reception and explain the situation. You can either report directly to your holiday rep or contact your tour operator’s head office via phone or email. This will give them the opportunity to provide you with support, resources and advice as quickly as possible. Don’t forget, if they are unaware of your complaint, they may be unable to help.
Keep a record of any communication that you have made, either with the tour operator or your holiday rep.
Please note that in some instances if you have already accepted compensation while on holiday, this may compromise your legal rights to claim further once you return home.
We suggest that you contact us for more information before accepting any level of compensation.
Compile evidence. You don’t have to gather any information whilst you’re still on holiday but there are a number of steps you can take to give yourself the best possible chance of making a successful compensation claim.
This may include taking photographs of anything you think could support your claim such as food left uncovered, unhygienic work surfaces, poorly maintained facilities or dirty restaurant facilities should you have become sick, or taking pictures of the accident scene if you’ve been involved in a road accident.
Make a note of relevant contact details. Make sure to get the full contact details of anyone else who may have been involved in an accident with you.
Likewise, should you have become ill, make a note of the contact details of anyone else who has suffered similar symptoms to you.
How To Make A Holiday Complaint When You Return Home.
Some people choose to complain directly to their tour operator, and each business will handle complaints in slightly different ways.
Should you wish to complain directly, we’ve provided the links to complaints department of the most popular travel companies in the UK.
Additionally, you can contact ABTA and ATOl for financial protection in addition to reviewing your travel insurance policy and if the consumer credit act may offer protection if you purchased your holiday using a credit card.
If you have made a complaint and the tour operator has responded with an offer of compensation, you won’t know if the offer is fair or not until you take legal advice.
Our free consultation service can offer advice on the potential value of your claim if you want to make a complaint regarding a holiday illness, or an accident abroad or tap your flight details into our flight compensation checker to get an instant answer on your flight. Both options will save you the time and hassle of dealing directly with the tour operators.
How Much Compensation You Can Claim
Compensation amounts can vary depending on the nature of the complaint. Lost baggage and dissatisfactory accommodation can mean hundreds of pounds in compensation whereas accidents or illness abroad can result is tens of thousands of pounds.
Flight delay claims have set amounts depending on the distance travelled and length of the flight and vary from €250 to €600 per passenger. Our flight delay checker will give you an instant decision on your flight and the amount you may be able to claim.
If you’ve been ill on holiday, and have evidence to prove that the cause of your illness was the food you had eaten in your hotel, you may be able to claim considerable amounts of compensation depending of the severity of your illness.