Flight Cancellations Due To Airline Staff or Crew Issues
There are several reasons a flight could be cancelled because of staff or pilot and crew issues. The most common reasons are crew sickness and staff going over their maximum working hours without a break – this usually happens after a long delay.
If your flight is cancelled because of staff and crew issues then you should be able to claim flight cancellation compensation.
Sometimes flight crew can get ill and if this means there are not enough crew to safely manage the aircraft and passengers then the airline may be forced to cancel the flight.
In this instance the airline should make provisions to have crew on standby for covering staff illness. If they can’t get a replacement crew to the flight in time then the flight may be claimable whether it is delayed or cancelled.
Often a long delay on a flight for any reason can mean that the crew would go over their maximum permitted hours if they were to continue working on the delayed flight. This might lead the airline to cancel the flight if it can’t find a replacement crew in time and this should then be a claimable flight under Regulation 261/2004.
Flight Cancellations Due To Airline Technical Defects
The most common reason for compensation claims under EU 261 is technical faults or defects. There was a landmark court case that went to the Supreme Court in 2014 to clarify the issue of whether technical defects were eligible for flight cancellation compensation under the Regulation. Fortunately Bott and Co were successful in the case of Huzar V Jet2 leading to billions of pounds of compensation made available to millions of flight passengers.
Under current legislation the only time a technical problem would be an extraordinary circumstance is if it was a manufacturing defect that resulted in a mass recall of parts and ground of fleets of aircraft. Other than this, any technical defect that leads to a flight cancellation should be eligible for cancellation compensation as part of EU 261.
Claiming Compensation If You’re Put On Another Airline
If the original flight was delayed and you are put on an alternative flight with a different airline that arrives more than 3 hours late then you can claim against your original airline, rather than the replacement one.
If the replacement flight you were given is a result of a flight cancellation then you could be entitled to claim compensation if the new flight arrived even less than three hours late. The various permutations are included in the tables below. Get in touch if you’re not sure how your particular flight fits in to this table.
How To Claim Compensation For A Cancelled Flight
There are two main ways to claim compensation for a cancelled flight – the hard way or the ‘easy way’.
Submitting your flight details through our online calculator means you don’t have to do anything else or pay any legal costs to recover your compensation.
Our expert legal team will look into your specific flight details and assess whether it is a case we can issue legal proceedings on.
We will handle everything – including any legal costs and simply send you the compensation once we have agreed a settlement with the airline.
The reason we can make the process so smooth is because of our expert legal team and track record in defeating the airlines. We know how to argue your case in court and deal with complex defences by the airlines legal department and barristers.
You can of course try claiming yourself direct with the airline, but be prepared to take it all the way to court if you don’t hear back or they try to fob you off.
We have created a self-claim template letter for you to complete and send to the airline. If this does not work then let us know and we will take up the claim on your behalf.
For a direct comparison of the services we offer versus going it alone have a look at the table below.